based on 3723 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The issue was resolved and apology made. I appreciated the telephone call and the attention to make good on the service that is expected from Jiffy Lube.
Very thorough
All of the employees are friendly and nice.
Everything was completed within the estimated timeframe.
Pleasant environment for a woman waiting alone.
The person who helped me was one in a million and because they were honest!!!
Friendly and efficient
Excellent service, thorough, friendly.
Justin is an expert in Honda care.
The staff is fast courteous and professional. Full service oil change, fluid top off, new cabin air filter and tire rotation were completed in less than fifteen minutes. Beyond the excellent service, the waiting room and bathrooms were neat, clean and comfortable. Thank you.
Everything! This business does a great job ensuring my vehicle is up-to-date with all its service requirements and the overall health of my car. The staff are always smiling and are super friendly. Jiffy Lube in Annapolis gets an A+ in servicing my car.
The employees were very professional and personable. Very clean inside.
Too expensive for an oil change and filter replacement… I had a $12 off coupon that expired 12-11-25, was there today 12-16-25 and the coupon wasn’t honored because it expired 5 days ago… pretty lame if you ask me on $160 bill
Staff was very friendly, knowledgeable
Excelent service in the office, Enrique.
Thank's, Merry Christmas! 😊🎄
No wait,polite staff, clean waiting room. They didn’t try to force me to buy anything I didn’t need and could do myself!
$110 for an oil change on a honda civic is insane and getting asked constant questions and having parts and pieces yanked from my car to try and upsell the whole time on top is even worse. I had been my own oil, but decided to stop in for convenience but $110+ for 4 quarts of oil is not acceptable for $25 retail of oil and a $8 filter.
Also this is now the second time in a row you guys left the engine air filter opened because you can't keep your grimy hands off of any potential upsale and have poorly trained techs. My wife brought her 2022 Kia Sorento about 1 year ago and almost caused irreversible damage, so I checked my car after this time and the exact same thing happened.
If you are going to try and wring every dollar out of people, at least hire and pay competent technicians.
All good. Very efficient.
Knowledgeable agent explaining to me what all my CRV needed.
quick friendly service.
Yes
The staff was great. They were very informative about my vehicle needs.
Great staff- went above and beyond!
They are always professional, courteous and efficient. They explain everything to you.
Speedy service
He was very good job!!
This was the only visit in 20 years we had trouble. Over the years there has never been a hiccup! Today took forever for a simple oil change plus whatever the mechanic saw was needed. The plug on the transmission fluid was jammed on too tight and was damaged when they finally got it off. They went to the Subaru dealer and got a new plug. The manager apologized and said he would give us a discount, which he forgot to do later.
Personally services
I am always treated well here
Fast and thorough
Very friendly and all employees work well together
Big shout out to James B, Greg Simmons, and Kareem W. Great service.
Professionalism, Expertise and most of All
YOUR SUPPORT FOR COMBAT VETERANS
HOOAAH