Customer Testimonials
They deliver automatic deliveries on time
Quick response, professional help,quality service
I like the autofill feature so I never have to worry about checking how much fuel I have available. Thank you for that!
Excellent helpful customer relations staff.
Associate I spoke with recognized the situation and offered solution.
reliable delivery
Very pleased with the delivery service. I was worried about the amount left in my tank before the big storm that was coming. They responded almost immediately and filled my tank so I had peace of mind. Thank you.
Pricing
Dawn Bahan - Customer Experience Representative was awesome. Dawn listen to my request about having my gas delivered earlier than what was scheduled because I was fearful of running out and with the temperatures being in the single digits we needed our heater to ensure we didn't have our pipes freeze. Dawn contacted the correct team members and my gas was delivered early.
I want to thank the entire Osterman team for caring about their customers.
Great customer support and even the driver was so nice!
Great service, friendly professional delivery drivers
Good service. Automatic delivery. Friendly driver.
Prompt service and very courteous staff!
The order was taken efficiently, and delivered promptly.
My propane tank is monitored and Osterman always delivers the gas when needed.
Efficient timely deliveries
Delivery always on time.
Delivery men are always so pleasant!!!
Great customer service.
Always great customer service and delivers when you say you’ll deliver!
Thank You!
We appreciate your quick turnaround for necessary delivery in regards of this weekend's cold and snowstorm.
Thank you, thank you. We were so relieved!!!
Great to service from the drivers and Danielle
Dawn Bahan was fantastic. She was friendly and extremely helpful when I called to request a delivery. Also, the delivery driver, his name escapes me, but he too is always friendly and courteous.
Very responsive
Easy to order
Delivery reliability is excellent
Great online interface to schedule deliveries, check tank level, handle billing and payments, see history of account.
BUT, AND THIS IS A VERY BIG BUT. There is absolutely no way to get a question answered via chat, phone, or email. Or, to discuss possible service issues or to inquire about purchasing additional propane equipment. This is a major oversight and should be corrected. And, after listening to your horrible music on hold over 6 phone calls, at three different Superior Plus phone numbers, for a total of over 3 hours on hold,over 3 days, I can assure you there is a major problem in your customer service phone system. In all that time and after all that effort I was not able to speak to a live person. Not even once.
I would greatly like to hear a response from a representative to the company with how this problem is being addressed.
We never have to think about propane delivery. It arrives as needed! Thank you 😊
Timely. Can speak directly to someone. Do not like that after bill paid continue to get emails and texts that invoice is not paid.
The personal touch