Customer Testimonials
Friendly, knowledgeable,timely.
We worked with Deb Temple to get our 37 years old propane tank replaced. She provided excellent customer service!
Always on time and efficient! If not for the bill, would never know they had been here.
I have 2 tanks that are monitored, and one running the hot water heater that isn't. The unmonitored tank is on a refill schedule, and there have been no problems. The monitored tanks supply the furnace, and the only reason I didn't give them a 10 was that sometimes, they let those tanks get down to 8% in the dead of winter. Possibly, that happens because of shortages during cold snaps, and that's understandable, but it means that it's necessary for the client to check levels on his/her own and be prepared to call Osterman when levels are dropping below 20% to make sure they're aware. Osterman generally delivers within a day or two.
Quick and efficient service!
We appreciate the helpful, patient office staff when making a phone call, the prompt delivery service, fair prices, and all round good service staff.
Service and delivery are on time
It so easy to do business with you
Reliability
The technician who came to check for leaks on our gas lines was extremely kind, thorough and helpful. He even went above and beyond when we received a heavy delivery while he was there and helped the delivery person put it where it needed to go. Customer service like that goes a long way! I wish I remembered his name!
It's easy to get a delivery, and it's easy to pay for the delivery.
Anyone in customer service that I have talked to so far has been very pleasant and helpful.
I like that even tho they switched I still get great customer service.
We love that they’re very friendly and kind no matter what even we had that bad weather they still came last year with that snow. He was an older gentleman, but he was very nice and polite and he said I will do my best ma’am to make it and he did you guys are the best your prices are awesome. Appreciate you all.
Quick to respond
I’ve had Holden for a long time and have had good service, timely deliveries, etc.
predictable price
Customer service (Olivia) was great. She was very helpful throughout the anppointment and permit process and patient with my many questions.
Installation was well-done and met my expectations.
Service was great
Great service. Have been customers almost 30 years.
I do not use much propane but I feel I get the same great service as others do.
Easy scheduling and communication. Prompt response.
Reliability promptness quality safe
Reliable delivery before I run out of propane.
Been using Osterman since 2007 … never missed a delivery- their system of monitoring my needs is very responsive to weather conditions
you deliver on time. Staff always helful if I need to call.
The delivery man, Jamal, was professional and friendly and worked fast and hard to deliver the propane. He and I discussed a better plan for the next time he comes since we have two large tanks in the backyard for our Generac that will need service too.
Good service
Quick and efficient service.
The phone staff and scheduling team was great, and got me a quick delivery when we were almost out of propane due to a long generator run due to the storm. They went above and beyond and I cannot thank them enough.
I like going paperless. I get a reminder that they have delivered, and I get a reminder when my bill is due....nice and easy.
Thank you