Customer Testimonials
Auto delivery
Their automatic service
Keeps our home warm and cozy, can always count on having heat if we lost power. And the price of propane is affordable. The staff is alway pleasant to speak with as well.
Delivery when needed.
dependable service
VERY NICE CUSTOMER SERVICE
never in the cold cuz delivery is fast and efficient
Phone customer service experiences are always positive and pleasant.
Deliveries are reliable and efficient.
It’s everything we need!
Reliable
Timely automatic delivery
Good product and great customer service.
They were super responsive and able to assist when we ran out of propane. Scheduled time to fill the tank in a very short amount of time.
Very knowledgeable, curious and professional
The Osterman team was great to work with. They went out of their way to get my tanks and associated fuel lines set up in order to get me generator installed by Thanksgiving (very short notice). The workmanship was excellent. The folks were very knowledgeable - particularly a shout out to Bobby Roy who made several emergency trips to my house (to address critical situations that we were facing) and to resolve a perceived issue by the tank inspector that had him fail our inspection - Bobby provided him additional information that made the inspector realize that the point he was rejecting us on was was a misunderstanding on his part of the applicable requirement to be using. The office staff that helped me set up my account were also great about hand holding me to get me through the process. Everyone that I worked/spoke with were excellent at answering my many questions and at making sure that I understood the explanation.
I was extremely pleased with Osterman's performance.
I like that you have multiple products
Keep up the excellent work.
Seems like every question or issue takes just one call and its done. I am a new customer and how they conduct their business is refreshing.
We have never had a poblem with delivery or billing.
Good service on time never ran out of propane
You have been very easy to work with.
Timely feedback delivery by friendly driver
Reduced paper/plastic
This is our second year with Osterman. Last year was great. We had a shaky start to this year with the new system.
We feel things should have been explained to us better than it was. Hopefully we are going to have a smooth season.
Thank you.
service is spot on
very responsive service.
Reliability
Driver was excepptionaly nice and courteous. thank you.
Ease of contacting office and communication
Allen and Mathewson goes out of their way to help their customers. They have been kind enough to do so more than once. We appreciate how helpful they have been.
Your worker’s were very good in making me understand each procedure that they were going to be doing and making me feel comfortable on what should be done by replacing my propane tank. I was very Satisfied thank you.
Oil deliveries arrive promptly. I am away for the winter so am relieved not to have to think about how much oil is in my tank