Customer Testimonials
They are readily available in our area.
Friendly, courteous staff. Love being able to lock in pricing.
I've been a Superior Propane customer for 20+ years -- and up until this current delivery, never had an issue. For some reason (one that even the Supervisor who I dealt with for a number of calls) the system cancelled 2 deliveries on me...so this Supervisor had to manually re-enter the ticket and reach out to the local office to make sure I was not bumped.
BUT...even with my concern of running at a monitored rate of 10% (they like to fill you when you hit 30%), this Supervisor was with me every step of the way. She called back every day to report where we were in the process, who this was escalated to and what the next step would be.
It took a few days longer than I was comfortable with, BUT the service was amazing. And when she made a promise -- whether to call me back or ultimately the day the delivery would be made -- she was there by my side every step of the way. That type of customer service is unheard of these days, and is enough to keep me their customer for another 20 years!
Everyone is very professional and extremely knowledgeable!
dependability
Your on line portal
Very friendly staff
You keep track of the amount of propane in my tanks, so that I do not run out. Your drivers are very efficient and personable.
I have had automatic fill of oil and it is usually on time and sometimes sooner than needed so that we don't run out.
Easy to work with. Great. Communication. Thoughtful people.
You are efficient. I like thecpayment plan each month. Refills are always handled well.
Easy to work with. We like the monthly payment plan
The timely manor of your service and the user friendliness of your app
I’ve been using Eastern Propane for my home heating needs, and overall I’ve been very pleased with their performance.
A few standouts:
Fair pricing
From the beginning, Eastern Propane has offered rates that feel competitive and honest. Switching providers is never fun, but with Eastern I haven’t felt like I’m being nickel-and-dimed or surprised by hidden costs. Their website emphasizes integrity and dependable service, which gives confidence that the pricing is meant to reflect real value.
On-time delivery
One of the biggest worries of propane delivery is running low or missing a fill when the cold hits. Eastern’s system takes the worry out: they offer automatic delivery (so you don’t have to remember to call), and I’ve found that their trucks arrive when promised. The convenience of not having to check my tank gauge constantly and not scheduling every call myself is a big plus.
Worry-free delivery option
Their automatic delivery program is a major benefit. It’s designed so you don’t have to worry about monitoring usage or calling in when your tank is low. The company tracks weather, past usage, and the like to schedule fills proactively. That kind of service removes a lot of the anxiety from heating with propane.
Also, the fact that their customer care team commits to being available (including after-hours) adds to the “worry-free” feeling — you’re not stuck if something unexpected happens.
Bottom line: If you want a propane supplier that offers fair rates, dependable on-time delivery, and a delivery plan that takes the hassle out of your hands, Eastern Propane is a strong candidate. I’ve felt comfortable with them as a provider and would recommend giving them serious consideration.
I've always had a hassle free reliable service.
propane Service
Deliveries are always in time
Always helpful, regardless of the silly questions I may have.
Timely service 👍
Automatic tank refills and level payment plan
Reliable. Good Product. Great People.
Price
Ease of transaction, efficiency, and dependability
Your delivery driver was very courteous and respectful of property
The people are so understanding and kind and prompt
As always great customer service and delivery on time. Happy customer for 9 years and counting. Keep up the good work!!!
You automatically come and fill my propane tank. Thank-you!
Never had to call twice about service or deliveries. Always nice on phone.
You get a thumbs up.
Love the budget plan to spread out the payments throughout the year!
Auto deliveries and low monthly auto payments.