Customer Testimonials
The timely delivery is greatly appreciated.
I like the tank monitoring, so I don't need to worry about running out of gas. My needs have always been taken care of when I was told they would.
Service is top notch. Everyone I've dealt with is courteous and professional al
Great customer service Great loyalty staff.
Customer service
You were sensitive to customer’s needs; ie the need for a single axle delivery truck for us & our neighbor. Thanks.
your call center and delivery people are very responsive and efficient
Im so glad you came and filled our tanks.
You're doing a great job keeping us from running out of gas! I do wish though you'd keep my generator/garage heat double tanks topped off though so so the bill would be more manageable. I have tried calling your office about it with no luck. Your truck is already here filling a single tank but you won't fill the double tanks even though those tanks need more fuel to fill than the one you just filled? I don't get it? Your truck is already here? I'm afraid to even use the garage heater because I can't chance the generator running out especially now. Please explain? Keep in mind we are seniors on social security! Thank you!
Dependable and reasonably priced.
Friendly
The service for my propane was awesome he did a great job
Prompt service
I don’t think that if folks who work the customer service phone line here in the Northern neck are very thoughtful, friendly considerate problem solving is what they do best. I agree with them for 25 years so I wish the cost would come down someday!
Great propane service and delivery at a good price makes me a happy customer.
A while back I was issued a $10 credit for any future propane purchases, but I can't seem
to actually see the credit applied to my invoice??
Pleasant and knowledgeable service and delivery people.
Very friendly drivers and usually short time wait,
I like who you have working delivery’s the last 2 deliveries the guys were great and comfortable to deal with
Very pleasant and knowledgeable person helped me quickly resolve my question
There are a lot of negative reviews about this company, and I think it's the lack of communication during the ordering process. Example, I called and placed an order when the propane dropped below 30%. Usually, delivery is within a week of calling but this took about 3 weeks due to back logged deliveries from previous storms. A simple email would've sufficed or a call to let the customers know there will be a delay. Now I was basically on 5% when they delivered BUT they came on a Sunday afternoon which was a pleasant surprise. Their prices aren't very competitive with smaller family-owned businesses. Customer service needs some work on better communication to their customers. I was told when I run out, they will schedule an emergency delivery, and they wanted to know what other means of heat my home had. It's really none of their business what other forms of heat my home uses. Was this to delay deliveries and put others at the top of the list? Maybe they have one driver and one truck in any given area? That's all fine but COMMUNICATE!
They even canceled a delivery I had scheduled because they said I still had enough propane. Never called me or emailed me to tell me of the cancelation. I called to inform them their Wifi meter wasn't working properly, and I am in fact low on propane. They never fixed it, instead just shut that feature off.
Ordering was easy and delivery was timely considering the wintery conditions that were experienced.
Timely deliveries and very customer friendly delivery drivers.
Both the gentleman that came to inspect our tank and Mr. Moody, who filled it up were very nice and efficient. Amanda and Theresa who took my info over the phone were as well. Thank you for retaining such good employees.
Had to wait a long time to get ahold of person, but they were very helpful.
Your service is terrible. Have run out of gas 2 times in the past 2 years. So much for your automatic fills. Call your number had to wait on hold over 1 hour to even talk to someone and thy were just a call center. Was 4 days before I got gas. Will say the delivery driver was wonderful. Professional, courteous, and informative. Deciding if I can continue doing business with you.
Budget plan, ability to speak with a person on telephone when tank is low. Ability to contract and opt in for pricing.
We got our Propane delivery from Superior within a week or so after making several requests (via 800 number and On-line website). We were in the middle of a very severe cold spell where the temperatures did not get above freezing for over two weeks and everybody was making emergency requests for propane deliveries.
Our tank was down to 11% but Superior did get us the needed delivery and our tank DID NOT go to Empty. The (Quarles) delivery man was very courteous and apologized for the delay.
Good Job to Quarles/Superior
The need for propane is monitored by the company and delivered when needed. Jim, the serviceman, is great.
Everyone I have spoken to from Quarles has been kind, helpful and friendly.
On time delivery.