based on 8361 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly staff and the doctor was very knowledgeable. I was surprised there was no wait when I went. Nice and relatively new.
I had a great experience at the Frisco facility starting with the initial phone calls to the moment we were discharged.
I really like their service quickly service
Beautiful facility, for one thing! More importantly, the people within are both professional and personable. My medical care was first rate, from the receptionist at the front desk to the doctors and registered nurses. I was confident that Baylor Frisco would take excellent care of me!
Your staff is the best!
My surgery was scheduled 3+ weeks out. I received a call from the business office 2 days prior requesting I pay my “estimated” responsibility of $2300+ in full. Right then. I asked about payment plans and was told that I would have to pay at least $1800 and then the rest could be paid out. I was made to feel that if I didn’t pay, my surgery would be cancelled or rescheduled. This was not said outright but implied. I was able to activate an old Care Credit account to pay in full so that I could get the surgery done. Very unhappy with how this was handled and truly heartbroken for those who may not be able to pay all at once or even a sizable amount like the $1800. As far out as I was scheduled, this should have been addressed sooner rather than later so if I WASN’t able to pay, would have had time to find other options. Not great patient care and it shaded my entire experience there.
Tanner, my nurse in pre-op, was very professional and kind. I really appreciated his bedside manner and clearly caring attitude.
Other than sending out too many surveys, the facilities are clean and staff is professional.
Very professional and timely
The people who work there, nurses, front desk, in-room dining services, house keeping, all are wonderful and very hospitable. The cleanliness of the hospital was superb. The food was delicious and fresh.
Pricing by the doctor was fair but pricing for the hospital was unreasonable
I like them, very quick check in did not have to wait. PA was really good and treating my eye infection he knew exactly what to do and I was feeling better the very next day I highly recommend this urgent care facility.
Everyone was friendly and very helpful
Staff was very kind and helpful. Dr was a bit abrupt and brushed off any statements or questions….just didn’t even acknowledge any thing had been said.
Registration was quick, called back within minutes, everyone was very kind and patient, nurses, providers and techs all took good care of me and made me feel important. We are new here and very happy we made the choice. Our first time.
Very educate staff
The staff were amazing and kind, very helpful and they were there for everything we needed ❤️ everything was amazing, iff to was our second time there and for sure we will highly recommend about this hospital 🙏🏼😍 Thank you again for everything!!!
The facility was very clean. Employees were friendly & thoughtful. I felt well taken care of
The staff was amazing. Everyone was super professional and helpful. We are so glad we delivered our baby here.
Everyone was very helpful and nice. Service was efficient also
Everyone was so friendly, patient, and kind. Very helpful and comforting.
Great customer service, professional, and fast!
Everyone was so professional, friendly, & thorough. Thank you to everyone!!
The service was quick and on target
Professional, courteous and thorough
Openess
Everyone friendly and helpful!
I had such a wonderful birth experience. The amount of professionalism was outstanding and I definitely felt taken care of from every staff member we interacted with.
The staff was so incredibly wonderful once we were there but they weren’t very responsive when calling the week before. My son is autistic and they went out of their way to understand his needs and meet them, so grateful. More medical professionals need to understand what autism is so they can work with each family individually as the spectrum is so large. Best facility ever!
Great service, wonderful staff. Had a very good experience. Kevin and Jill in pre-op were fantastic!
Everything is absolutely fantastic