based on 8363 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everyone from the front desk to all the nursing staff was so helpful and kept me informed about every thing
First class facility, customer service, and overall experience.
Left in the same amount of pain as when I came in. Dr said I should feel better because my tests were normal.
lovely staff and very clean
Efficient, friendly, knowledgeable professionals who do a great job
Amazing nurses and staff for the labor and delivery! This was my 2nd time delivering at this hospital and like the 1st time, I had a great experience
You have wonderful staff! The nurses were amazing! We particularly loved Dawn who helped us through the entire labor and delivery journey!
Clean fast efficient
Everyone is nice .. they explain what they are going to do
All of the staff members were very attentive and helpful.
Expensive to be taken care of in this medical center. Very clean and caring
Nurses were very caring and pleasant. Things ran on time and facilities where clean and efficient.
Amazing
Labor and delivery department is very good but postpartum experience was bad. Lactation consultant on first day of stay was rude and not helpful at all. We reported the same in hospital as well. Very disappointed with the service and would not recommend it to any one.
Everyone who worked there was so friendly and tool great care of me
Good overall experience. Very nice hospital room. Staff were attentive.
The circular style of the front entrance plenty of nice seating plenty of service waiting to assist you and answer your question and the convenient light up device they hand you for when you're called and all the staff are polite helping people
Excellent services
Nurses were incredible helpful and friendly. Everyone treated me well
Fast and friendly! I felt well taken care of
Absolutely everything! Dr Janecek, Diana, and Bo were absolutely amazing! Their bed side manner was so reassuring. The absolute best hospital experience I’ve ever had.
Would go again if I ever had a emergency
Every one was caring and helpful!
Room maintenance. After room is allocated, there is no cleaning at all. I could see lots of dust on the tables and chairs.
There was no water in the morning on onday because of maintenance activity but that could have planned late night rather in the morning time.
Fast and friendly
From the time we walked into the hospital doors until they sent us off once I recovered, we were met with the sweetest people ever! Everyone was so patient with me as I processed some of the procedures they had to do that I wasn't expecting. The anesthesiologist was super cool and listened to my concerns and used meds that were much better for my system. In fact, this is the first major surgery I've had that didn't end in nausea and worse. Of course, Dr. Royer is top notch with everything he did for me an my foot.
The nurses were so relatable and approachable .... unlike any set of nurses I've ever had!
Highly recommend Dr. Royer and BSW of Frisco!!
The nurses were all great. The facility was also really nice
Very at tentative to me from the beginning of my appointment until I was picked up from the hospital. They made sure I understood my procedure and the process thoroughly. I had immediate results and went home knowing I received the highest level of care. Very much appreciated!
The service and staff I wasn’t to happy with case worker at all
Friendly, professional, efficient, informative staff. Need I say more.
Friendly professional staff. Each step of process was explained to me as we went