Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.4 out of 10 based on 1637 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They were very good

Report a concern   August 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses and clinical staff are very helpful, knowledgeable and great bed side manner.

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone of the staff was attentive and courteous and thorough. They all seemed to genuinely care and were very professional and accommodating. I will definitely use this facility in the future! Had no idea they were located there.

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt, courteous and friendly service! Awesome bedside manner.

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It was quick and friendly

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service! So happy with everything!

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I encountered was friendly, efficient, caring and professional in every respect.

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility is very clean, all the hospital staff (nurses, room service, and housekeeping) were so kind and attentive to our needs. We felt very comfortable asking questions and supported through labor, delivery, and recovery.

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Speed and the level of customer service

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Prompt

Report a concern   August 3, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   August 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

100 % in all the areas

Report a concern   August 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Smooth process. Staff professional, friendly and efficient.

Report a concern   August 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Super nice staff and facility

Report a concern   August 2, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very accommodating & no waiting!

Report a concern   August 2, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the nurses are incredible! We asked to be discharged as early as possible so we could get home to our other two kids, and the nurses did everything they could to make it happen for us. We are so thankful for such a great team to help us through another delivery!

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was friendly, the entire hospital was nice, clean, and welcoming.

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was amazing!! There are so many resources available that really helped me feel prepared when going home with my newborn baby girl!

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and caring.

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Receptionist was very welcoming. Nursing staff show interest , especially Amy. I felt like I was getting personalized care.

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Amazing!!!!!

Report a concern   August 1, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

More timely pre op information/appointment with financial information/cost

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excellent staff. Very helpful. Prompt service

Report a concern   August 1, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very attentive & nice

Report a concern   July 31, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I cannot express beyond words how happy I am with the care I received at this hospital. From getting to the ER until discharge everyone has been so wonderful and making sure I was doing ok along with my babies. I would like to thank RNs Adam, Emily, Dawn, Rachel, Terra, Carla, Ashleigh and Eleanor. Dr Vu, De Edwards Key and Dr Trousdale for taking care of me. Please forgive me if I missed any. I am really happy that I work for such a wonderful facility where your treated like family. I am thankful to have such a wonderful coworkers and work family.

Report a concern   July 31, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Prompt, front desk personnel and staff nurses friendly/ caring

Report a concern   July 31, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The staff was very professional and attentive. They were sensitive to my concerns and did a thorough exam. I received a follow up phone call from one of the staff that was familiar with my exam. EXTREMELY professional! Thank you!

Report a concern   July 31, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire team—from labor and delivery to post partum and the nursery, truly made a difference in the experience we had. As a first time mom, I did not expect to feel so supported, informed, heard, and validated.

Report a concern   July 31, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everything y’all are great


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