based on 8369 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything about you all is wonderful from check in until release
Friendly and professional staff.
Surgery was on time with no complications. Very friendly staff.
Medical staff care about you
The nurses and doctors in the ER and the surgery floor are amazing. Such caring and and genuine concern. Love them all.
People & care
Attentive to detail and patient care. Pre-admission process made check in on day of surgery very easy. Nursing staff and doctors were top shelf.
The ER doctor had horrible bedside manner. He was very rough with my eyes and abrasive. He reminded me of an Army doctor…actually worse.
It was just a bad experience and I’ll never return.
Kind and compassionate.
The nurses very were friendly and always willing to help
Baylor Frisco was by far the cleanest hospitals I have been in!! The employees were so kind, polite & professional!! I was able to get in for a test within 2 days when normally it would take 4 days but your employees went above & beyond!!!
Thank you so much!!!
Name removed
Short wait, and amazing staff
So kind and so helpful! Very clean and happy environment
Kind considerate helpful
The staff was right there didn't have to wait and everyone who help me was nice and showed concern
Friendly, personable, clean, informative, comfortable
Personable, respectful, and made my surgical procedure go very smoothly
The only negative aspect to our experience at Baylor-Frisco was that the cafeteria food was not very well-prepared. Dry and tough. Otherwise, the more important aspects of actual medical treatment by all staff was excellent.
Quick, caring people,
Fast, clean and nice staff
Everyone is very kind. It’s quiet and very fast.
Yes
Easy check in process and friendly service.
Courteousness of the staff and competency / expertise of the doctors
Everyone was great. My operation prep nurse Tanner was excellent!
Carly, RN was great! All the nurses were great, but she was exceptional
Bathrooms in the lobby/main waiting room not well marked
Always had excellent assistance from staff and exceptionally clean facilities
Everything was Awesome from the greetings when we arrived, the information provided prior to, the attention to details for the procedure and the procedure itself. Everyone was awesome!!!
Timely, efficient, professional, personable. Thank you!