based on 1632 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very nice experience for a hospital
Component, professional and compassionate
통역이 너무 좋왔습니다.
Quality services and friendly team members.
Beside the professionalism of everyone, every staff member was attentive and caring.
It was a smooth quick procedure and everyone was very friendly and explained each step.
Friendly caring courteous
Staff and facilities are both great!
Greeted and treated quickly and professionally
Caring, efficient, extremely organized and willing to accommodate personal concerns. You have a great facility too.
The staff is very professional, compassionate and caring.
Although we were there for an emergency situation, they provided comfort and made us feel our needs and concerns were very important.
Over all Excellent. As soon as you walk in you are taken care of and the place itself is very well coming
Always someone ready to help.
Everyone was very kind and helpful.
very comfortable. not as typical hospital. almost like home feel.
I told 2 nurses and 1 doctor (Dr Bailey) that I was having symptoms of a uti after having a c section with Foley catheter. They were condescending, refused to run a urine culture, but gave me antibiotics after doing a urinalysis. After being on 2 different antibiotics I’m still having symptoms, then found out outpatient that they refused to run a urine culture, so I’m on a third antibiotic when this could have been prevented if they just ran a urine culture.
Also most nurses treated me like I’m a drug seeker when I asked for pain medication ordered by my doctor. Within 24 hours post op, the nurse Christina told me it’s too soon for pain medications both times I asked her for pain medications and said I just had it. Both times I had to remind her it’s been at least 6 hours. Does she know surgery hurts? And why does she think I just had pain meds when she is the one bringing it to me?
most everything
Very nice facility with very knowledgeable staff
Staff was very attentive and worked hard to elevate my issues as quickly as possible. Very Kind Staff as well....the process was explained and the kept us updated. Having to go to the ER is never desired, but if you have to then this is the location to go to.
Clean , nice people, good care
Staff friendliness and good communication with family
I just had my 3rd baby at Baylor Frisco. The facility is super nice and I love how peaceful it is when you walk in. The updated décor is very nice. The nurses and staff are amazing - I've enjoyed seeing some of the same faces over the years - Nurse Kristin is amazing as well as both lactation consultants. Before my first child, my husband and I took all of the classes offered and learned a ton. I changed my view and decided to have a natural birth and am so thankful for all of the knowledge and guidance I received through the classes. Post-Covid, it seems classes have been limited - I think this is a great strength of the hospital - so although I understand, it would be nice to have more classes. I was disappointed that the "Big Sibling" class is no longer offered. Not only are the Nurses and medical staff amazing, the food services and housekeeping are extremely pleasant. The food is delicious and the celebration dinner is definitely something to look forward to... by far this is the best hospital to deliver in DFW. My only critique is that we could definitely tell costs are being cut - I've enjoyed receiving a free bathtub for my first 2 babies. But I will say, hand-delivering the thank you card seems extreme - I would highly recommend mailing them - it's nice to receive in the mail a few days/a week later and not get mixed in the pile of discharge paperwork/handouts - it's not worth saving 50 cents - the impression is much stronger receiving it in the mail. Also, the linens for my husband had a strong urine smell and we had to request fresh ones, there was one swaddle blanket that had a poop stain that we noticed... so probably not common, but there were a few instances that we've never experienced with our previous births. Bottom line, we love & highly recommend Baylor Frisco to everyone and have happy memories giving birth to our children there. I would just quality check the linens and reduce some of the cost-cutting measures [bare minimum the 50 cent postage for thank you card.]
Great treatment at this facility. Took good care of me. In and out in a timely matter
Everyone was very nice and made us feel comfortable being there. It was quick and everyone was on top of everything especially the nurse who was taking my moms blood out.
Organized, thorough and friendly.
Ease of seeing medical staff
Fast, knowledgeable, caring
The service was impeccable
I had worst experience with the nurse in labor and delivery
Will never ever recommend this hospital
Fast, thorough, professional and caring
The staff have great bedside manners