Customer Testimonials

Great service and product

Superior staff that compliments the superior product!

Custom part ordered fast good communications arrived quickly… friendly staff.

Bikes are great and service department does a great job dealing with issues.

The staff is incredible - especially Sue McIver. Very friendly, patient, and knowledgeable. A terrific experience from start to finish.

Love the friendly service.

Friendly, skilled, conscientious!

Staff is incredible. Very helpful and no pressure to upsell. Would gladly recommend the store and the employees

Ordered a good wicking headband I needed & at a great price & put it away for me! Tx., First name removed

Very friendly and helpful staff!

Everything is wonderful from the bike service to the customer service. Thank you!

Great friendly professional service from Beth.

The service

Super helpful and reasonable prices

Excellent service!!

Beth and James went out of their way to get my wife's bike fixed including taking a part of a bike they had in inventory - exceptional!

Awesome service

Great service from Beth for arranging service and the mechanic did a great job installing bottom bracket bearings. Thanks

Always a pleasure

Great customer service!

Great job, appreciate your service as always

First name removed

Good quality merchandise and excellent service.

Excellent service and staff. Would highly recommend this location.

Great as always.

I liked the opportunity to go over the bike with someone before leaving it for repair. I appreciated the complimentary first service from Trek. I will be back. Thanks

After one year and almost 4000 kilometers, my Trek Verve 2 electric bike continues to be a joy to ride. It is safe, comfortable and the 400 watt battery is true to the distance stated.

I have had no issues other than two flat tires due to my own negligence of not keeping my tires inflated to the level required which in between 60-80 psi.

The friendly, efficient service at Trek (Kingston) is 10+ both at time of purchase and follow up appointments.

Was excellent, straight to the point.
Was very quick with the repairs, told me how i can avoid the problem, what to do in the future, and let me know of resources that's offered by the bike shop. Was a very quick and good experience.

Love Trek bikes and I enjoy dealing with all the staff here. I was looking for tools knowing full well that bike tools are not their specialty, I just wanted to support them if I could.

As usual, Ashan and his team were friendly, welcoming and had me back on my bike quickly.

Knowledgeable, responsive, staff