Customer Testimonials

Great customer service, friendly attentive staff. Knowledgeable and experienced as well. Bike order came in quickly!!

The Trek Store in Kingston, Ontario has the most friendly staff of any store that I have ever been in. They are always so helpful and accommodating.

Super friendly staff who explain everything and have your bikes ready on schedule

I was extremely impressed with the level of service the staff displayed at this store. They know their clients and genuinely care.

The staff was beyond helpful and I could tell by the interaction with clients in the store that they have built a great relationship with their customers. They treat their customers like family from what I observed.

I own a Trek bike and visited this locatiin when I was in town. I would definitely come back to shop here in this location.

Cheers,

Great staff and knowledgeable service! Reasonable selection of products considering size of shop!

Cordial staff. Good service.

Very knowledgeable staff friendly and efficient

Quality

Great bikes. Great, efficient service by friendly staff. Always accommodating, willing to listen and help. Deliver on what they promise. A very comfortable shop to visit.

WOW, my bike is riding like new, thank you so much to the entire Trek Kingston team for the amazing service and quick turnaround. Can not wait to get out on the trails

Great service. Friendly and knowledgeable sales people. Very welcoming.

Very professional.

Great service! I bought a new bike and multiple staff members took time to assist with the process to help me get fitted and out on the road. Being new to cycling, it was great to have a knowledgeable group there to provide advice and ask questions to.

Their service is amazing . Just finished having my e-bike prepared for Spring after a busy winter of biking in the sand and surf. It was done quickly and my bike looks like it is new. Thank you Trek

Love the staff and always great service

All staff members good at explaining everything and very helpful

Your service was excellent. Thank you for taking the time to explain the mechanics of the gears on my new bike. Can't say enough about the attention and care.

I really appreciated the opportunity to book an appointment to discuss the changes I wanted to make to my bike. Beth was prepared and offered appropriate options. I love my Trek bike, and now it's renewed for my current riding needs!

The staff were friendly, helpful and efficient. Went in with a problem and left with problem fixed. Many thanks.

The people are so helpful and kind. Very professional and timely service repair.

Everyone that works at Trek Kingston is always extremely friendly and helpful. Always recommend this shop when anyone is shopping locally here.

Everyone is super helpful and nice. Things are clean and welcoming. No pressure to buy. Would recommend to anyone looking for a bike and/or gear.

Friendly, efficient, fast, good communications, beautiful store, well organized

Friendly, accommodating staff and a most excellent product!

Excellent communication with customers and very helpful staff. The tune up is well worth it to have a bike ready for the year.

Everytime I go in, everybody is very welcoming and helpful. They try to solve any problems as quickly as possible to get you back out on your bike.

The amazing personal service.

Was very happy with the service done on my ebike - now I'm ready for the season. Staff is friendly and knowledgeable and the turn-around time was quick. Love my Trek bike!!

I was attempting to do something that many stores do not like to see people do, put 2" x 29" tires on a DS 8.4 (typically 38x700c) for better off-road traction. Although the sales staff were unsure if it would work they did not attempt to up sell me on a new bike as most places would. Instead they questioned why I felt it would work and upon hearing my answer, that I read a reddit discussion by those who had tried the same, they merely suggested that I give it a shot and if I have any issues they were there to help. FANTASTIC.

Got me back on my bike very quickly after a broken chain incident! Great Service and also a Positive Experience that truly makes you feel everyone at Trek Kingston loves what they do!