Customer Testimonials

Fantastic customer service - knowledgeable, friendly, timely

Great service, willing to help with adjustments without trying to nickel and dime.

The people are always very helpful and nice

Staff are great and love the ambiance!

Honest reliable dependable service. You also have never mocked my lame Canadian Tire bike. That's not true of all of your competitors.

Vert good service

Profesionalizm, courtesy and a smile :)

Fast efficient service and good quality products.

It is very good, both.

Knowledgeable and friendly service.
Good product, but mainly the service

Always friendly and helpful.

Friendly staff. Quick service.

Timely, quality service. Good prices.

You guys are great and always help me out.

Professional staff. Listen to and look after your needs.
Very nice showroom. Not overly cluttered and jammed up like other shops.
The bike we got (Roscoe 24) is great. My son loves it. I cannot believe how light it is.

Very helpful and friendly every time I've been there. Quick at fixing bikes too

Great staff. Knowledgeable and helpful

Good quality products, excellent service & communication

Very courteous and knowledgable people at Trek Kingston.

Your products are of very high quality, as are your bike repair services. Discussions with your staff about accessories have helped me to make the right purchases for my budget and needs.

The service is great & the staff are very knowledgeable. I like the calm atmosphere when you enter the store. it's not like some other shops where you are bombarded and pushing a sale onto you. I also like the fact they go by "basically if your not happy with the repair bring it back" . I too volunteer @ a community bike shop and think along the same lines . If your not happy will do our best to fix it proper. So they definitely meet the customers needs . They do not push you out of the store but take the time to answer your questions but also explain things to customers what was replaced and why. I have dealt with many bike shops over my years but very comfortable with bringing my business to Trek . Great Staff and Great Owners so all I can say is Great job to everyone there and they take the time to get to know their customers by name .

Great personal service. I have been accommodated on short notice many times and am treated like a friend more than a customer. Bontrager gear, lights, wheels and clothing have proven excellent. 2 of my riding buddies have bought domane's since my purchase 3 years ago.
Good products and an extremely personable staff. Having a brick and mortar store with good accessible service is a treat in this day of internet everything.

Great service, friendly staff and efficient

Would highly recommend anyone of any age group but especially CAF Vets to check out the Trek store in Kingston. Leanne, Ashton and their staff take their time and explain with a high level of confidence and expert knowledge about what kind of new or gently used bike, if available, would be suitable for ones riding style and level of comfort. High quality accessories available to help you with your cycling experience as well.

WRT CAF vet's, with Leanne's life experiences, she can tailor the shop and will accommodate with a high level of skill and understanding, to lessen the anxiety experience for her customers.

Every bike is sized and set-up, tailored for the rider and i was positively amazed and pleasantly so surprised with follow up care offered at intervals after purchase to ensure rider comfort and safety. Top notch and give the Trek store in Kingston the highest marks that i can.

Check them out, you will be happy that you did !!

Great, friendly service and repairs, knowledge freely shared.

Really knowledgeable

Locally owned, so I there are familiar faces alevery time I go in, every single staff member is incredible and always a pleasure to talk to and deal with. The bike I recently bought is not only treating me excellently but also being treated excellently by the mechanics at this location. 11/10

Great staff, always welcoming and very supportive!

Knowledgeable and friendly staff

Friendly staff and great customer service!