Customer Testimonials
Completed my tire repair quickly. Thank you.
Neil was very honest and very thorough. He made it very personable and I truly appreciated that. He genuinely cares about his job and cares about doing and saying the right thing.
I recommend them to everyone I ride with. They are professional and helpful. They do not push items or services they are there to help. My bike gets it a checkups there as suggested. I have never had a problem with them/.
Great selection’. Tom was our sales representative and so very knowledgeable!
The guys were very nice and knowledgeable in fixing my bike
Great price and fast shipping
We always receive good service at the Trek store on Sunrise Blvd. Like Trek for their quality, solid bikes.
The staff was very friendly and knowledgeable.
Very helpful, they called to notify my that the wheel I was to purchase had some damage and they suggested I cancel the order and get the wheel through another trek dealer
I've had the opportunity to try several different types of E-bikes and always come back to the Townie Go as my favorite. Everything about the bike is perfectly positioned for me from the handle bars to the pedals. It's been reliable and I can't ask for anything else.
Always satisfied with the customer service at Trek Estero!
Had a mechanical issue that was diagnosed and fixed by technician, Carlos! He was FANTASTIC!
Friendly and knowledgeable staff.
Love my new bike. The employees are fantastic.
Employee was very attentive and pleasant to deal with
Your associate was friendly, professional and quick! Every time I come to your store, it is a pleasant experience.
THANKS!
I was very lucky to score an excellent pair of Velocis riding shoes for an incredible price. I told all the members of my cycling club to check out the SW Florida Trek site. Amazing deals on great products.
Missy, the Store Manager, is extremely customer-focused and empathetic to customer concerns. She addresses issues promptly and personally. The store is stocked with great inventory choices and the repair service has been exceptional.
Service was great. The guys were a huge help.
Very helpful staff, and answered any questions I had.
I liked the sale price of the Townie Bike.
Ralph performed a thorough inspection. He offered options for what I wanted done. The work was excellent, finished on time and fairly priced. I will return for service in the future.
Personable bicycle technicians. Provide feedback about your issues, and demonstrate the possible solutions (while performing repairs). I have not purchased a new bicycle from this store, however they have serviced my bicycles for the last 3 years. 20 minute drive, well worth the time to obtain quality service!
The way the staff treated their customer.
Bike was serviced and ready for pick up the same day - service plan is a big plus Joel is a really knowledgeable tech -
brought my trek bike in for a flat tire and you jumped right on it GREAT SERVICE !!!!!!
Quit and easy
Very helpful to me trying to figure which bike would work best. Answered my questions and gave suggestions. (We worked with Stephen E.)
Pam
The techs are very knowledgeable and helpful.
I visited the Naples store last week and the service was excellent and they sold me the brake pads I needed.
Quality and great service