Customer Testimonials
Friendly people, good service
Our technician was great. He was helpful and explained the problem clearly. He also gave good tips on how to avoid some tire leaks in the future.
Wonderful staff, they'll be taking care of my bike forever.
I had my bike repaired and reconditioned.....your staff was excellent. David was great in explaining my options and helping me pick the best service for my bike. Your repair expert from the Keys whose name I do not know did a great job on my bike.....it's like new. Thank you.
Nice friendly store, great service
They are very courteous and repaired my broken spoke very quickly. The price for the repair was very reasonable.
Peter, I think that was his name, was great- knowedlgeable about bikes and friendly too. I’m confident I’m gonna buy my wife a bike from here but it’ll probably be in new year.
Love my bike
The service is always great!
Met with manager due to damage with bike due to storm and he was genuinely bummed out for me that I lost my bike and helped me get into a new bike. We have always had great services from this location and I would highly recommend anyone wanting to purchase a bike. They helped last year when my wife needed a new bike and she is also very helpful.
David provided excellent, professional service
The people are very nice and helpful and don't try to sell you more than you need.
Very professional and love the attitude.
Quality
The service we received was amazing! Great knowledge and a very welcoming atmosphere. Great place.
When we walked in they were available to answer all of our questions. Asked if I wanted to take the bike out to ride and see if I liked it. Everyone was very friendly and professional.
Quick and friendly service
John, Rich, Ed, Brian and Doug do a great job. Very helpful and the service work is great.
Great Bike, i love TREK.
courteous professional and knowledgeable
Prompt & quality excellent
I ordered my bike online and upon receiving it, there were a few details that needed change. Jeff at the Fort Myers location contacted me within 24 hours, offering to remedy all of my concerns.
Adjustments were promptly addressed and I was in and out of the door in 30 minutes.
This kind of service and attention to customer satisfaction is all too rare today. Trek and their excellent staff take customer satisfaction seriously.
The personnel, especially Jeff. Very knowledgeable helpful and friendly. What else do you need.
Employees are helpful.
Very prompt service on my bike with excellent communication about my repair .
I already have recommended this Trek shop over the last three years. I have always had great service from a very professional staff. I really enjoy my FX-3 as I now have more than twelve thousand miles on it.
Very polite and thorough.
Your products were very affordable and your service was excellent will definitely be going back and tell other people as well thank you for your service
Ryan was terrific.
Quick service; it was a general inspection and they didn't change anything, just made adjustments. I love having maintenance done at least every six months to prevent damage to my son's bike, which he uses every day. He is 14 years old.
Thanks Steve !!