Customer Testimonials
Service was very timely and as promised. Alex helped me resolve a phone holder problem at no cost. Classic definition of great customer service. I’d highly recommend them.
Great service
The employees were very knowledgeable and helpful. Ryan was friendly and explained the service and took the time to listen and respond to our questions and concerns. Very good customer service.
Quality, dependability, good bike mechanics.
Great customer service
Joseph and Jimbo are great people. They helped
me, answered all my questions and started a great relationship at Trek.
I bought my bike from Vic and have been in numerous times since to buy a new helmet and other accessories. They are very knowledgeable, professional and trust their guidance in buying what I need.
The personnel is very experienced and was truthful with me about the condition on my bike that was submerged in the flood from hurricane Helene. I thought they cared deeply and supported me in purchasing a new bike while donating my old bike to a charity that helps the homeless.
Raphael is a terrible mechanic and very pleasant person. He tries very hard to help you find solutions. He will keep me coming back.
fast sevice
Service department provides timely resuts
As usual, service was personable, efficient and clearly explained.
Friendly, competent and professional service. Have had my bikes serviced at Trek Port Charlotte, always to my satisfaction.
very helpful and great service.
Excellent customer service, knowledgeable and friendly staff… have always appreciated the energy of this location!
No surprises about their service. Very knowledgeable and professional. Will definitely recommend to friends.
The guys in the repair area are always super nice and super quick to make any repairs! Thank you!!
A delightful experience in every way, friendly, smart crew. Great selection of beautiful bikes. I felt right at home, no pressure!
excellent response to urgent repairs. Colin's the man!
I’ve been shopping here for years and the staff is always very helpful and friendly. They make sure I get the service I need in a timely manner and have helped me out several times.
Associate fixed issue of bike promptly
Gabriel
Extremely professional and knowledgeable
Very friendly service with good efforts to try to assist the customers as quickly as possible, even though they were busy. I always get my tire repairs done there and have more than Got my moneys worth out of the lifetime flat repair
The friendliness of the staff.
The Service team are really good. Wheel guy in East Naples did a great job; super fast.
Great team at the store!!!
Quick and efficient service. I had my new tire and tube done in 15-20 minutes.
Jeff was amazing! He explained my choices to me, and was very personable and professional! This dude clearly loves his job and gives great customer service!
The service at the Sunrise store was great. My questions about the different bike tire pumps were answered quickly.
Everyone is very friendly and helpful. They know what they are doing and their prices are fair. Have been going there for several years and will continue.