Customer Testimonials
The personnel, especially Jeff. Very knowledgeable helpful and friendly. What else do you need.
Employees are helpful.
Very prompt service on my bike with excellent communication about my repair .
I already have recommended this Trek shop over the last three years. I have always had great service from a very professional staff. I really enjoy my FX-3 as I now have more than twelve thousand miles on it.
Very polite and thorough.
Your products were very affordable and your service was excellent will definitely be going back and tell other people as well thank you for your service
Ryan was terrific.
Excellent product, consistent quality in technology as well as Service in my lifetime.
Excellent Service, Knowledgeable Staff, Ryan went above and beyond our expectations!! Love our new E-bikes I would suggest anyone who is looking check them out!!!!
Staff was very professional. They took the time to explain the repair they made and showed me the damaged parts. They were very friendly and courteous.
Great selection of bikes and accessories and Kristin was extremely helpful. The bike that we wanted was at another location. She had it delivered to her store by the end of the day so we could ride bikes in the morning. 🙂
Bill Schermerhorn
President
beachBUB USA
Everything Perfect
Great service. Repaired my bike perfectly
Premium products, & quality service.
Helpful staff and they had the correct part.
Great service and LOVE my bike.
Great and courteous service
Customer service
Friendly, and fast. John tried very hard to help us.
The staff was both friendly and informative. I really had a great experience and would recommend anyone prefer Trek over other retailers.
Great bike
Amazing smooth ride
Great quality
Fair price
What more can I say
Tony, couldn't be nicer and more welcoming to everyone that comes into the store. Ver friendly and knows the bike world well.
Great work and very thorough
John was great
The service received from the experienced staff has been one of the best I have received. I recently move from Miami and went to different bike shops until I found the Trek store and from the moment I walked in the staff was so helpful and the helped me with my wheels. I would highly recommend them to anyone who’s looking for a reputable bicycle shop. Thanks to Jeff and John. Great guys.
I’ve always liked the quality of Trek bikes. The staff at Trek Estero is knowledgeable and very helpful. This is the second set of bikes I have purchased from them.
Very friendly and helpful staff
Quick and friendly service
First class
I ordered my bike online and upon receiving it, there were a few details that needed change. Jeff at the Fort Myers location contacted me within 24 hours, offering to remedy all of my concerns.
Adjustments were promptly addressed and I was in and out of the door in 30 minutes.
This kind of service and attention to customer satisfaction is all too rare today. Trek and their excellent staff take customer satisfaction seriously.