Customer Testimonials
The employees in that store are fantastic!! Ryan Last name removed is so welcoming, knowledgeable, and always goes out of his way to help his customers!!
Professional service
Good advice and fast service.
Knowledgeable staff for bike maintenance.
Didn’t try to upsell
Prices were reasonable
Work completed in two days—even during “Season”.
Very knowledgeable
Great service
I hadn't used my bike in a few years and Trek put on new tires and serviced the bike. It now looks good and runs great!
Friendly and professional!
Honest, straightforward and reasonably priced service
Good advise always!
I have new Bikes. a Dusl Mode and Verve. Love them. Never any issues
Friendly staff, good service, highly recommended.
Staff was very helpful and know there products, I love my new bike!
Had exactly what I needed at a fair price.
Everything
Very helpful, kind and knowledgable
Good bunch of people working there - very helpful and knowledgeable.
We recently purchased two new Trek bikes. One of them did not shift smoothly and had to be returned for correction. Additionally, that bike had a carrier installed, on the rear, and spacers were not installed on the chain side, causing the screw to interfere with the chain. That needed to be corrected also. On the second bike, it also had a carrier installed and interfered with the seat clamp, the clamp was positioned so that you could not loosen the clamp. Owner had to use pliers to loosen the clamp. remove the seat, then turn around the clamp. Additionally, that bike also did not have the spacers installed on the carrier screw, on the chain side, and the owner had to install the spacers to eliminate interference with the chain. Finally, on that second bike, the rear light was loose and had to be tightened by the owner.
Bottom line - we like the bikes, they are our 3rd and 4th from the Punta Gorda store, but these two had the issues noted, the original two we purchased a year or so ago, and we had no issues at that time.
Great customer service!
The service is good. Trek bikes are fabulous! We own two sets of verve 3’s . One for up north and another for FL!
Staff member was very helpful in assisting me to find and recommend items I needed.
Very helpful in our search for two new bikes.
Steve was very knowledgeable and helped us decide on which bikes to purchase.
Steve was very helpful & went out of his way to make a cute name tag for my bike I named Birdie!
#1, that you are open 7 days.
Very personable. Service completed ahead of schedule.
I had a Level 1 tune up. Trek did a great job.
I have the tire/flat replacement service... came in on back to back days with flats and the service techs had them both turned around in less than 15 minutes. Really appreciate the service levels there and also the friendly service. I was walking out of the store and a gentleman, potential customer, asked what i thought of the service and I told them it was outstanding. I have a comparable Trek store that i work with in another location in the mid-west and the Naples store far exceeds my expectations.
Very very pleased with the service I received
Very knowledgeable, pricing was fair
I will highly recommend
Great staff, really great service. I couldn’t be more satisfied, Thank You, Rob Elder.
Everything along with a terrific staff.
Great reliable service and prompt.