Customer Testimonials
Professional & helpful staff with store hours that align with my weekend schedule. Included bonus is the wide array of cycling accessories.
Thank you for being a part of our cycling community.
Excellent service. They really know their bikes!!
Excellent bike shop staff is very helpful and knowledgeable.
Your staff is excellent. I have been in the shop several times and have always been treated well. I needed to replace my current bike and had excellent recommendations and information from Ivan. Overall, it has been a great experience working with the people at the Trek bicycle store
They didn't have the part I needed, it's an old bike, but they knew exactly what I needed and suggested where I might be able to get it.
Thank you Anthony, for fixing my bike! Fast and friendly!
Great service
Everyone are very nice and get the work done quickly
Took in my bike with a flat and fixed it right away
I always get my repairs here and also looking at a new bike here
Ron
Knowledgeable staff.
From the moment we walked into the Trek show and were warmly greeted by Elvia, the experience was exceptional. She took the time to walk us through every option and helped us customize the perfect forever bike for our son. The attention to detail, product quality, and overall level of service far exceeded our expectations. The service plan that comes with the purchase gives us even more peace of mind. Highly recommend to anyone looking for both a top-tier product and a team that genuinely cares. Thank you for making it such a great experience!
Quick turn around on a flat tire and friendly staff!
Wonderful experience with knowledgeable staff,
Courteous, knowlegeable staff, clean spacious store, correct estimates for parts, repairs and ehen bike will be ready.
Follow up on exactly what my bike neede, what it would cost, and how long the repairs would take.
Quick, thorough, professional service.
good service
Friendly, responsive staff. Easy to do business with.
The employees are the BEST. They went way beyound what was required. They helped me immediately and were very friendly. Then, they stood out in 95 degree heat while adjusting my car carrier and making sure my bike was secure and safe.
Good customer service. Store was bright, clean and stocked
I took a tire in for repair. The gentleman in service was very helpful and had it fixed quickly,
I wanted a pair of bike shoes for spin and got a lot more! Information about changing pedals on my bike for races. Scheduled sprints. The gentlemen that helped me get what I needed I’m sure were exasperated because of my lack of knowledge but we got the job done! I have 2 other stores closer to my home, but they earned my business! Thank you!
Good price, very friendly and knowledgeable staff. 5 stars
I wanted to purchase an electric bike and because I have 2 Trek bikes already I wanted a Trek. I previously bought a bike from this Trek store and had a good experience so I decided to go there for the electric bike. I didn’t know much about the electric bikes and the staff was great. Doug explained a lot of things to me and also Ethan was helpful. Doug was very knowledgeable and friendly when I picked my bike up. I have always had good experiences at the Trek store in Stuart.
You had what I needed in stock. Staff was very helpful.
Service was immediate.
Very friendly and helpful staff. They have experience to advise and guide customers in the right direction.
Tony was very informative and helpful.
Very friendly and helpful in fixing my bike!
My handlebars on my FX4 were too low and it was hurting my neck and hands. I thought I needed a different bike. However, Jeff explained that I could put an extender and a rotating handlebar holder on my bike and I would be able to use my bike again. Jeff immediately started putting these parts on my bike and having me sit on the bike to see if it worked... he explained that the brake cables had to be extended. I left the bike there on a Wednesday and we got the call on Friday that my bike was ready. While it was expensive, I can now use my bike. Jeff was amazing!!! Jeff took so much time and really wanted to help me continue to use my bike. We were so impressed that my husband decided to leave his Giant bike at Trek for a tune up rather than take it to the store he purchased it from. We are not sure what merit awards are available for your team members but Jeff deserves high praise... While we were there the other gentleman was doing the same awesome work for clients that came in. It was truly an excellent experience...
Professional, efficient, friendly, fair