based on 2641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They went out of their way to make sure I had the right bike and that I was comfortable with it! They even hit it faster than expected!
Super helpful and informative
The staff takes their time with each and every customer.
Excellent service and attention to detail. Very well done, thank you.
Nice. Will give updates regularly
The salesperson was extremely helpful.
Easiest place to get repairs done right. Most done while you wait. I have always taken my bike here, and as a high volume rider, need and appreciate the quick service.
Salesman who also happened to be the owner, was very knowledgeable and attentive. Even though I went in as a novice rider, he made me feel very comfortable and didn't try to upsell unnecessary items.
Staff is always friendly and very helpful.
I like the service. The team was easy to work with. I went in with a broken spoke.
Bike was on back order, but arrived close to estimated time. Love it!
High quality. Good selection Jim in the service Dept was awesome.
The Mechanics are fast and responsive. They helped me get my race bike back in working order extremely quickly after a broken spoke the day before. They are always friendly and knowledgeable.
My not having tool on hand to work on e bike back wheel. With motor
Great sales staff and mechanics!
Repairs guys were knowledgeable ...and assistance in loading my bike from front desk guys and tech guys
Amazing staff, reasonable pricing, fast service and close to the house!
Store was very accommodating - loaning me a pair of cycling shoes when my order did not arrive on time for my ride tomorrow. Will definitely recommend the Trek Naperville store.
Friendly and efficient
Very helpful and friendly staff
Very knowledgeable sales people and service.
Years ago after Bicycle Specialties closed I needed a tune up for my Cannondale. I asked Hartley's if I could make an appointment so I would know when I'd get the bike back. As I recall they just weren't helpful. I called American Bicycle and Fitness....made and appointment and have been a loyal customer ever since.
My 2007 Madone still seems like a brand new bike.
Interesting how different people like different shops...but for me Trek DG is #1
Helpful personnel and what I need is in stock, not to mention a beautiful retail set up.
Typical great service, professional and very helpful
The tech brought us in the back to learn about the bike to help my son feel comfortable
Quality product and staff was very helpful and knowledgeable on helping us select the proper bikes for me and my wife. Ron was especially helpful and provided professional service and assistance .
Answer the telephone when people call.
Very helpful
Helpful, knowledgeable, efficient!
Quality product. Quality service.
Fast courteous service