based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Listened to my ideas. Answered every question. Speedy service
Everyone was extremely friendly and helpful. Started when I went in to aske about service, dropping bike off and then picking up the bike. The bike now works great.
THANK YOU
Quick and professional. Personnel is friendly and knowledgeable.
Do better service in the future. My bike still had some rust left on the handle and grip was still busted. After spending almost over $250 for the service of the bike, a better job was expected.
Great service
Great service again from the DG Trek team.
Robert
Well trained service techs good at repairing older model bicycles.
When you purchase a bike, there are many technical questions that are difficult to get. At trek Naperville, I have certain amount trust built over many years that such questions will be answered adequately and sincerely. I was introduced to purchase my first bike that I feel so comfortable riding many years, that I am so sure the quality is there, and I decided to buy my other bikes as a continuation of such experience with familiarity and compatibility. Otherwise, I could have tried other brands. But I couldn't find such place for other brands.
Very efficient and polite personnel.
I shop here when I require cycling equipment. Fast courteous service
You fix things right the first the first time!
Good service
Helpful, knowledgeable and honest staff
Good service
He look at it he found out what the problem was he put new brackets on back of my bike in a chain he help me a lot I forgot his name was it’s a older guy help me
I love EVERYONE at the Trek of Naperville! It really feels like your "local bike shop" where you can get sound advice, incredible service, or just hangout. Sean and his team are the best!!!!!
Everything was neatly and plainly laid out. There was also a nice selection of products and bikes to look at.
I purchased a new bike & no one asked if I needed any seat or handle bar adjustment. Since I do not have the correct wrench to adjust my seat & inquire about raising my handle bar
I had to make another trip to your store.
Service for tire and sales for new bikes
The looks and layout of the shop. The opportunity to see them repair the bike. The patience of the sales person. Great visit.
Great products. Nice knowledge people at store
Very friendly stuff
Everyone was very pleasant to deal with
The people helping out.
Very knowledgeable, friendly staff!
Ken was helpful and explained the product difference to us. My daughter and I purchased a saddle.
Everything
I like the Store, service, & staff.
Knowledgeable and friendly associates. Great brand, excellent products.
Great produce knowledge and customer service.