based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff at the Bike Lane in Reston are very friendly, knowledgable and have always spent the necessary time with me to answer my questions. I would highly recommend this store to my friends.
The selections are always great and the customer service is outstanding
Great selection of products with knowledgable staff and excellent service! Will shop here again.
And I was quoted $150 for the winter tuneup and was charged 200
Friendly knowledgeable staff and a nice selection of bikes and accessories. Having a pub on facility is a plus, too.
Great communication from staff about the product/s and availability (as well as care and service once it came in). Invaluable during a time with supply chain interruptions
American commerce is leaning evermore toward on-line shopping, big box stores and nation-wide copy-cat franchises and their common theme is impersonalization. This is not the case at The Bike Lane. We went in prepared to spend upwards of $3K. We explained our requirements and got detailed lessons about the world of biking from types of riders to types of riding environments to the physical structure of bikes to meet our needs. The bottom line turned out to be less than $1500.00. BUT, it is not the differential between our expectations of cost and the final "savings" rather the most impressive aspect of our experience with The Bike Lane, was not just the person we interacted with, but the entire staff demeanor in the store was not just upbeat, but also sincere in their apparent desire to be helpful. In a society now marked by the dubious benefits of "social media" and the impersonalization of commerce you guys stand-out as a beacon of hope that shines not only back to the days of individual enterprise, but also to the future of what it means to be personally interactive in business. I'm beginning to ramble so let me conclude with a sincere wish for your continued success. We will continue to support.
Ray Fernandez and Kathleen Williams
I completed a bike fitting with Bill on Saturday. He was very knowledgeable and professional. I can't wait to ride my newly aligned bike. Once again The Bike Lane provided fantastic customer service.
Thanks,
Gene
The entire staff is always friendly and helpful.
I dropped my bike off November 27 and received the work order that evening. I did not see it until the 29th and replied approving the work. I did not hear back. I called Dec 9th to inquire as to status and was told the work order approval had not been received or there was an issue with the system, but the part had been ordered assuming I would eventually approve it, thankfully. The failure of the system or a person to catch my reply, leaving me bikeless longer, is frustrating. Also, the work was done on the rear suspension and it was given back with barely any air pressure so it seemed like the work hadn't been done until I was able to pump and test it myself. Which makes me question whether the service dept did a proper check. If I am riding in the area, I would come back for a very quick service or to buy a beer or something small I need but am unlikely to return for more involved service due to doubts my bike will be returned in a timely manner and that a proper quality check has been performed on the work that was done.
Great customer service, Richard and the whole service team were fantastic!
I thought the shop reps were responsive to my concerns, I appreciated the holiday discount on the standard check-up, and the appraisal of what needed to be done to make my ride experience safer was made in a few minutes while I was there. Orders for needed tires and brake pads were placed at the same time. The whole procedure to a little over a week, Staff were friendly and the store itself very welcoming. It has been a pleasure to deal with The Bike Lane.
Service was personalized and Chris made sure that what I purchased fit correctly. Then I went over to Brewery and met Todd.....Great bunch of people all round.
You have a great shop with friendly helpful employees. Plus I love stopping in for a beer or a coffee. Cheers.
Friendly knowledge easy going mechanics and sales staff.
Great shop, Todd was a great help. He was very patient with me while i asked a million questions. This shop made my experience on buying my first road bike smooth and transparent.I highly recommend this place. Even if your just passing by for some beer , coffee or just riding along the trails.
Easy to work with.
Staff is very friendly & knowledgeable
Great and friendly staff
There was a man named bill sleeping in the old bank vault. Is he supposed to be doing that?
Dereck is great, the shop is superb and well stocked to include a coffee bar and a masseuse. Todd the owner is very friendly, knowledgeable, and customer-oriented. They are my go-to guys.
The best bike shop in the area! They have everything you could possibly need, if they don't, they'll order it for you, and the shop employees are always friendly and ready to assist! :)
Very responsive, friendly and good at what they do! Thank you!!
I was up front on what I asked for, however the mechanic would not respond with the details of the things I was interested in or focused on things other than what I communicated was important to me. In the end, the work that was done was good but it was frustrating to get strait answers and to get the mechanic to focus on what I asked for.
Service is always helpful and friendly
Friendly, knowledgeable staff. Good selection of quality equipment. Good prices
Friendly service. Helpful not pushy salespeople.
The associates are knowledgeable and friendly.
They are personable, they truly take the time to get to know you, you don’t feel like a customer, they make you feel like a friend. When you go to this bike shop, it’s not just about getting your bike fixed, or buying a new pump, it is about entering into a community of friends…They will go out of their way to make sure you find the right bike, fix your bike again and again if it just doesn’t feel right, or a beer or a coffee to get you home!!!.. best service, best bike shop, honest, straightforward, integrity, compassion. The Bike Lane is not about making money, it is about building a community. Best bike shop in NoVa!
Very accommodating and friendly staff. Also very knowledgeable about Trek Domane.