based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great staff and lots of products to choose from
Beer, coffee and pastries
The staff at The Bike Lane were very professional and helped me through the entire process when I purchased a new bike. They adjusted the bike according to my height and installed new pedals on the bike. The customer service was great!!
Friendly, knowledgeable service and great products
All members of the Bike Lane are very friendly and knowledgeable about bikes. They ask questions about what you want/need and never try to upsell. Their mechanic/technicians care about your bike like it was theirs.
Thorough knowledge of staff.
We weren’t disappointed.
Customer service
Excellent customer service, super knowledgeable and friendly staff!
Always take good care of my bike.
The Bike Lane mechanics are the best!
Friendly staff and a good selection of products. Nice to look/talk about bikes/equipment and also have a cool drink. Great, convenient location!
Friendly and knowledgeable staff!
Always quick and friendly service!
Friendly workers
The team members were helpful and even talked about postponing reservation since it was raining. It was a very good experience
Friendly folks.
Repaired my tire in a timely fashion on a very busy day.
Thank you!
Mark M.
The staff is always so friendly!! And great beer as well !!
As a new unexperienced rider, the workers of the Bike Lane were extremely friendly and knowledgeable. I felt very welcomed and not rushed looking for a bike and that made it a great experience. I also felt no pressure to buy a bike or purchase accessories they were only suggesting and would understand I could buy at a later time. I would go back, they were a recommendation to me and i would recommend future cyclists
Great service as always. I wouldn’t shop anywhere else
Expert technicians diagnose the problem and promptly fix it.
Fair
friendly, knowledgeable and attentive staff!
New to the store and as a previous bike store employee, I enjoyed the guys opening the door so I can bring my bike in. Nice to be offered a beer or coffee! Most of the guys in front introduce themselves which was nice. I got my bike fixed and out the door super fast.
Expertise…friendly…helpful…friendly…patient…and friendly. They have a great Team in this shop. I send all my friends there and no one is ever disappointed.
I’m always impressed by the prompt service and attention to detail of the staff. They make great recommendations and the products are high quality.
Friendly service & great products!
Everything was great. Staff are friendly and helpful.
Excellent customer service
Bikelane is a Great bike shop that serves even better beer. Always fast friendly and reliable. Good prices and service without all the sales BS.