based on 5104 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adam was very helpful with expertise related to new gravel shoe purchase. Fit and arch support is so important when riding for hours. He measured both feet and arches then suggested a couple of options. Went with S/Shimano SX8 with larger toe box and good arch support.
knowledgeable and friendly staff...you alway feel welcomed when you go into the store.
Knowlegible, professional staff
Friendly/helpful staff.
Great service! Did annual tune-ups on our 2 bikes….and they had them done in a very timely way. Bikes were clean and ready to ride!
Full service, large inventory, awesome staff, continent to the bike path and beer!
Amazing service staff! Always super helpful and willing to help you out. Quick turnaround on service!
Very knowledgeable staff provided quick service to get my old bike back to new.
Super great staff
As usual, fast and great service from the team at the shop.
My bike fitting with Bill was highly informative and productive. We still have a few things to figure out, but on the whole I was very satisfied.
The service department is great—they always provide timely service at a fair price. This time, they squeezed me in when they were just closing.
Friendly and knowledgeable owner/manager and staff. Nice product line.
Personnel is friendly and welcoming. Place to sit and have a snack or beverage! All wonderful perks in a bike shop. Lots of product and services. Kim evaluated our son for an advanced fitting and is very good at what she does! We are very pleased to have found this shop!
Friendly, helpful, and they really know how to help us.
love my bike and the bike tech really knows what she is doing!
The staff is very knowledgeable and friendly. No high pressure sales tactics. They genuinely want customers to love the bike they buy and ask all the right questions. Great place to patron if you are a cyclist at heart.
The guys in the shop are the best!
The people are great.
Customer service
The best!
Great equipment, friendly and very competent people and, oh yeah, there's a bar in the shop.
I have bought few products from the store BUT I have come to have bicycle repairs done and was both satisfied with the timer required for repair and the quality of the work. Very responsive and personable folks who know their business. I have several old bikes (1970s vintage) and they have always been quick to help out with adjustments and parts.
Excellent Service
Everyone in there is very nice and helpful.
I routinely tell people to go to TBL
The inventory of bikes was amazing. The Bike Lane had one of the hardest to find in-stock Trek kid's bike, Precaliber 24 w/suspension. The staff was also very friendly, and the store had a very no pressure vibe. I can't wait to come back and try some of their in-house crafted brews.
Tech’s
You guys were awesome, I was so pleasantly surprised that it was such a quick and reasonable fix. My daughter was thrilled to have her bike same day.
Friendly and knowledgeable staff, timely service, provides ongoing adjustments and advice, plus great coffee, beer and snacks. What's not to like. Keep up the good work guys!!