based on 6786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ordering online was really simple. Loved the guest checkout as well!
You set up my sister (Erika) with a solid bike that is her sole mode of transportation, and you provide excellent service to her to keep it going. One less thing for her to take care of..... and me to worry about.
The service was amazing. Very speedy, friendly and professional.
Fast efficient service online, good selection of inventory.
The large variety of products
Like your people
Quick shipping within GTA.
Great service! Very fast!
Everything, especially the knowledgeable, friendly and helpful staff
Mitch was great to deal with. He answered all of our questions and kept us in the loop as to availability of our bikes. Very patient in the bike set-up stage for both Tom and I.
I had a problem when cheking out with an online order. Sent an email and got a quick answer to help me.... and that was on a week-end.
Awesome!
Carries great brands
good customer service
Great, fast, quality service. I’m a very casual rider and I’ve never been made to feel less important than the hardcore cyclists who shop here. Nice neighbourhood spot.
Excellent service and honest! All costs and potential costs are explained up front and that is refreshing!
I really enjoy coming to this shop because of the staff. I've always had great interactions and I am always given great advice that is direct and not sales driven. I'm always told what services are needed to be completed and I'm made to feel that the choice is always mine without any pressure. Thank you for all that you do!
Great, timely work. Interactions, were clear, concise, and friendly.
I like 👍 the customer service provided by Adam.
Seem to be of good quality. And the service is unstinting in attentiveness. Well done!
Knowledgeable and helpful
Better trained cash register staff; floor staff was amazing
The people working at SP are so nice and helpful. I appreciate that they aren't condescending when I don't know something about my bike or how it works.
Also, the turnaround time for repairs is unmatched--I want to get back on my bike ASAP, and the guys at SP make that possible!
Awesome people, fast turnaround.
Product was as described and arrived in record time.
I was sold an expired helmet and when I went back to exchange it all of the helmets of that kind were expired (Brentwood bern). I was disappointed that the sales associate did not take responsibility for this or acknowledge the gravity of selling expired helmets even when I pointed out the other one on the shelf was expired as well. There was no apology or explanation however the sales associate did easily return my money. Safety is a big deal. And when you are buying from a specialty bike shop (as opposed to Canadian tire or mec) my expectation is for higher level professionalism and knowledge and very high quality control. I’d hope to be able to just trust the advice and selection at the store. The lack of attention or recognition of this detail makes me hesitant to take any of my bikes here for service or recommend for any reason given the same lack of attention may be given. I have heard the other location is very good so am surprised. I was educated enough to put together the helmet was expired (date on it was 2018) but others may not and so it’s not cool to be selling expired helmets to people who have come to a specialty bike shop so they don’t need to be experts or knowledgeable themselves. Ultimately this business lost my trust.
quick professional friendly
Easy to order bikes and the emails and service was very smooth. Bike was ready at pick-up and staff are knowledgeable and were able to answer all my questions including some tips and tricks with the new purchase.
I placed an online order for some Mountain Bike shoes because the Police Service I work for is starting a Bike unit that I am a part of. The shoes I ordered I needed rather quickly, so I added a note to my order stating such. In about 10 mins after I placed the order, I received a phone call from John. He let me know that it was likely that I would receive the shoes in 30 days as the product is shipped from the US and not something in stock. I was a little disappointed and asked John if they had anything similar in stock, He checked and found similar shoes in my size for a similar price, cancelled my order and applied the money to the in stock shoes and shipped them out to me that same day!
This store has the most stellar service I have seen. Thanks John for all your help in this, and I can't wait to get my new shoes.
Cheers!
Good communication everything was ready for pick up