based on 6786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly kind and patient staff with no attitude. I’ve been to other bike shops that had all of the above. I appreciate the service at Pete’s bike shop.
I like the quality of your products, wish there was more availability of products in store though.
I was pleased with their service and prompt delivery. Everything was described.
order on line a little mistake , rep call me and corrected .
Thanks
First name removed
Great friendly service .
Excellent customer service always! The dudes that work here are all very friendly and willing to help out.
Prompt response to my emails, Thanks!
Product was shipped right away and arrived ahead of schedule - Can’t beat that 😀.
Knowledgeable staff, excellent selection
Max was helpful to get me everything I needed
The staff in your store are all extremely helpful and very patient. Prices are reasonable and your stock is consistently good.
I drive 2 hours round trip across the city for your shop and have bought two bike this year. You guys are great! ….you just need to make your Sweet Pete’s Grateful Dead jersey in a MTB version.
Thank you,
Gord
The service was outstanding and much appreciated. I think communication could have been clearer as to the specifics of the repair. In the end I will still be happy to come back but it sounds like you would like to run your business better so I shared this.
I have changed my disk break pads at the Annex Shop on May 21. But the break pads are rubbing against the disk when the wheel are free turning. I hope the mechanic has paid more attention to the adjustment of the break pads.
There was a little mixup with my order and it resulted in a pretty significant delay so communication between stores could have been a little better. But the manager Brent did a great job of assuaging the issues and solved the problem quickly!
It's my friendly, neighbourhood bike shop.
Great Product!
Fast Shipping!
You had everything we needed!! Friendly and knowledgeable staff too!
Friendly, knowledgeable, helpful staff.
Max was incredible. Patient and informative and helped me get well acquainted w my bike. Highly recommend this spot + Max!
Great customer service and experts in all things bicycle related
Good range of products and very helpful and friendly service
Once my bike was finished It was handed to me to take it and leave. I had to ask to get bike fitted, adjusted and then ask for a demo on features then being told someone else can do it. If you are understaffed then a customer that paid in full should have their transaction finished first. Instructions that 2 employees told us when the bike was purchased they would do were not done and the reason the next day was there are alot of new employees. It seems like no one communicates with each other. The experience was very frustrating waiting around asking for help while a very busy store catered to new people walking in. Basically felt they just want your money then leave.
Friendly service and good stock of what I need.
Answer the phone or call back to messages
The customer service was outstanding
Very helpful and knowledgable staff.
Great service, fair prices, and informative workers. I never feel like they are going to sell me things I don't need as I have in other bike shops. Also appreciate that customers and workers wear masks. Keep it up!
Took exactly 10 days to get and email saying it was shipped did not think I'd be waiting so long or else I would of rather picked up myself if available at the store. Recieved the tracking number but nothing is tracked yet.. I guess after the long weekend is over.Thought this was a more convenient way to order my stuff since I'm busy working late nights and can't make it to the store and it's far from me.
Super helpful and friendly staff, nice shop and decent selection of bikes and bits.
I received really good advice about my bike lock from your sales associate
I liked the personability of the workers.