based on 6739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection, quality parts and prompt service.
Great staff. Great selection of parts. You are my go-to bike store in TO.
Very friendly and helpful staff. Had a very pleasant experience :)
A bit about our experience..... Although at first we were a bit frustrated with the lack of communication about our accessories (kickstand on the Verve) I have to admit that the young man "Bass" (spelling?) really took the reins along side the other gentleman working and made our experience wonderful. This is my first good quality bike. Bass was patient, knowledgeable and listened to all my questions. Hold onto that lad! Overall , we left very happy ! Thank you .
Knowledgable staff
Too upsell focused at the expense of my best interests
Always friendly and knowledgeable and the service is top notch. The gentleman helping me buy a bike helmet soldiered on despite my weird questions and found me a great helmet with a great fit.
Great selection, fast order fulfillment and easy shipping Canada wide.
Kind and fast… the way we like web shopping!
Great products for kids and families, awesome customer service, prompt shipping
Great price and very fast shipping!
(The mirror doesn't actually fit on my Trek 3 with Iso handlebars though. I have bar extenders in my bike which are about 1/2" wide. The bar end insert on the mirror is less than that so nothing left to clamp the grip too. My fault, I knew I was taking a chance)
Top Notch service.
Thanks JB !!
Great service! Timely and exactly what we needed!!
Friendly experts with a nice store. I was able Last name removed get my bike chain replaced within the day. You have a good system, able Last name removed call ahead Last name removed see if there is space for an appointment, emailed receipts and a call when the bike is ready Last name removed go.
i was helped immediately and given lots of really helpful advice about what bike best suits my needs
Many options and accessories
James was very helpful, knowledgeable and patient with me. I was amazed that the bike was outfitted with accessories within 24 hours. I would not hesitate to recommend the shop and will definitely come back for any adjustments needed on my Trek bike
good customer service and quality repairs/tune ups
Fast, knowledgeable. Friendly.
Friendly guys and patient with describing issues and work needed
Good prices and availability
Very helpful/knowledgeable/friendly staff. Clearly super busy at the stores when I was there. but they took the time to walk me through my options.
Only downside is that the service techs were too busy to install the rack on my new bike and said it would be weeks to do it. But I completely understand it's a busy time.
the staff is friendly and approachable. great for riders of all types and ages. Keen to help spec out bikes and gear for kids too.
Super helpful service and very warm service. The guy with the glasses and hat took the time to answer all my questions and was really encouraging even though I came in several times to ask
Good service from Jay. Asked me good questions about what I wanted a bike for, answered my questions and gave me time to think thing over, so I felt no pressure.
Very happy I got a trek.
great service, nice people.
the only drawback is that you can't really try out the bikes because of the location
Service is excellent. Store is extremely well organized (eg. all clothes are accurately marked by size, womens and mens gear is separated) and well selected.
The wonderful service and products.
Thanks for the sweet ride!