based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Max was incredible. Patient and informative and helped me get well acquainted w my bike. Highly recommend this spot + Max!
Great customer service and experts in all things bicycle related
Good range of products and very helpful and friendly service
Once my bike was finished It was handed to me to take it and leave. I had to ask to get bike fitted, adjusted and then ask for a demo on features then being told someone else can do it. If you are understaffed then a customer that paid in full should have their transaction finished first. Instructions that 2 employees told us when the bike was purchased they would do were not done and the reason the next day was there are alot of new employees. It seems like no one communicates with each other. The experience was very frustrating waiting around asking for help while a very busy store catered to new people walking in. Basically felt they just want your money then leave.
Friendly service and good stock of what I need.
Answer the phone or call back to messages
The customer service was outstanding
Very helpful and knowledgable staff.
Great service, fair prices, and informative workers. I never feel like they are going to sell me things I don't need as I have in other bike shops. Also appreciate that customers and workers wear masks. Keep it up!
Took exactly 10 days to get and email saying it was shipped did not think I'd be waiting so long or else I would of rather picked up myself if available at the store. Recieved the tracking number but nothing is tracked yet.. I guess after the long weekend is over.Thought this was a more convenient way to order my stuff since I'm busy working late nights and can't make it to the store and it's far from me.
Super helpful and friendly staff, nice shop and decent selection of bikes and bits.
I received really good advice about my bike lock from your sales associate
Good communication everything was ready for pick up
Ordering online was really simple. Loved the guest checkout as well!
You set up my sister (Erika) with a solid bike that is her sole mode of transportation, and you provide excellent service to her to keep it going. One less thing for her to take care of..... and me to worry about.
The service was amazing. Very speedy, friendly and professional.
Fast efficient service online, good selection of inventory.
The large variety of products
Like your people
Quick shipping within GTA.
Great service! Very fast!
Everything, especially the knowledgeable, friendly and helpful staff
Mitch was great to deal with. He answered all of our questions and kept us in the loop as to availability of our bikes. Very patient in the bike set-up stage for both Tom and I.
I had a problem when cheking out with an online order. Sent an email and got a quick answer to help me.... and that was on a week-end.
Awesome!
Carries great brands
good customer service
Great, fast, quality service. I’m a very casual rider and I’ve never been made to feel less important than the hardcore cyclists who shop here. Nice neighbourhood spot.
Excellent service and honest! All costs and potential costs are explained up front and that is refreshing!
I really enjoy coming to this shop because of the staff. I've always had great interactions and I am always given great advice that is direct and not sales driven. I'm always told what services are needed to be completed and I'm made to feel that the choice is always mine without any pressure. Thank you for all that you do!
Friendly, knowledgeable, helpful staff.