based on 6786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reasonable prices and knowledgeable, caring staff. Also, their electronic communications (email/texting) service works really well.
I enjoyed the discussion with Brent about the strategy of making the 1st experience for child riding a bike to be a positive one. I also felt that a child developing a passion for a hobby such as bike riding will be rewarding to the child after she / he has mastered riding the bike. I believe there is an element of autonomy that an year old child attains when riding the bike as well. Brent made it easy to select the style of bike and additional items that would help achieve my beliefs as well as addressing the safety issues for a novice riding her 1st bike. The other staff members that assisted me were polite & helpful.
Thank you
Quick service, package on the way next day.
I like Pete
Great quality bikes and a friendly and knowledgeable staff.
Variety & availability.
Great
I ordered some parts and was going to pick them up at the store the next day, an employee from the store dropped them off at my house that evening because he was in the area. Fabulous customer service!
Fast friendly, quality service/products
ethan did a good job at slamming my stem. owen was utterly helpful and was patient with all customer requests. the same services are a lot cheaper in other stores but i choose to go to sweet pete's
Very efficient and reliable. No complaints about the service. Also the Marlin is a good product. Keep up the good work.
Great customer service. Timely, on point and responsive.
Great quality products and local shops.
I bought a Shimano 105 crank 52/36. The big chain ring is making huge noise at the highest back cassette 3 teeth 28/25/19. I call and ask the guy if this was a defected crank they sold me and they said it was impossible that it was defected. I’m also a bike mechanic and I make sure the front derailed was not touching the chain at all before I call. He told me it will take 3 weeks to look at it because they were busy. So there is no result of this problem. I’m not going to wait three weeks and then I can’t return the product.
Love that you guys stocked the spur cycle bell, hard to find in the GTA! Your team shipped it very fast and it arrived at my door quickly. I might just buy another one!
Quick to send products to my door! Thanks!
Very easy and super friendly experience!
Product was shipped in less than a hour of ordering
Although I haven’t used the dropper post yet, the purchase and shipping process was fast and easy, and the the price is right for the quality. Can’t wait to put it on my son’s bike.
I ordered a child's helmet and expected to get it within a few weeks and had it in a few days!
Ordered a bike stand and seatpost. Pick-up was easy and fast. Will go back to SP for more parts soon.
Customer service was easy to reach and friendly. Would definitely shop here in the future and recommend others
Very fast and efficient as well as good customer service.
Great selection, helpful staff
Overall it seems like a well rounded customer experience.
Service and bike techinician top notch. friendly and knowledgeable. Thanks again!
Sweet Pete's always has what we need and the staff are friendly and helpful. Thank you!
Inventory, easy online ordering, great help line with quick response and follow up.
Sweet Pete’s on Bloor street west is my local bike shop. Although I have not bought a bike from them, it is where I go to get my two bikes serviced regularly. The folks in the shop are always nice and easy to chat with. The products I have bought from them are of good quality and have held up with time and use.
Easy to shop and they had what I needed.