based on 6786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and advice!
Staff was knowledgeable and patient, explaining different bikes, components
I needed to change my order …but couldn’t get a hold of anyone via the customer service phone number (e-commerce extension) provided on the website.
Great selection. Support Canadian businesses.
Service people were always reachable, made good suggestions about repairs, excellent work overall - thank you!
Pete has to be the sexiest man in the Bike Biz.
Good quality products and services are superb (online or in person).
Knowledgeable and unpretentious about the products and services offered. If in need of service, they let you know each step what’s needed and what it will cost. Have a wide range of products available for all levels of riding.
I appreciate the amount of effort made to ensure my tire change was seated properly!
Bike tires were as described at a value price and received quickly and in good order.
Friendly!
Great reliable service
I stopped going to my other local bike shop because they had a dog in the store. I have a contact allergy to dogs. 12% of the population has this allergy. If I come into contact with dogs, or surfaces they have been in contact with I get eczema so bad it can bleed. I have tried discussing this with the other shop but they were dismissive. I can always order my parts online to avoid this issue. I consider it inconsiderate for stores to not accommodate the health and safety accommodations of a significant proportion of the public.
I am glad to enjoy freedom from this issue when I visit your store.
Friendly, knowledgeable staff. Well stocked store with a variety of products and brands.
Brent was super informative and helpful
Great selection and quick service!
Very knowledgeable and helpful sales staff. Good customer service.
Outstanding customer service!
You have the helmet in my size!
the bike was ready when you said it would be, friendly staff, and you went over all the additions you made. Thanks!
Fast friendly service , great selection of products
Great people, great prices
Friendly. Helpful. No pressure.
Likes that Brent took the time to understand my repair issue and look for solutions short and long term. Very personable, knowledgeable, up front with timing and pricing. None of the attitude I get at other bike shops... Your sales and mechanical teams have no air of superiority etc. Also great selection of products, given supply chain woes.
Good
Please see the lengthy review I added to your website. Thanks!
Good options for city riders
Kind and timely.
Good selection and helpful, friendly staff.
Great service and products! My bike tires were purchased and installed very efficiently.
The personal service that I received.