based on 6786 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really nice and honest service
Great product and fast shipping. Thanks!!
Really clear, no judgement, good work. Very satisfied, thanks again
Bons & beaux produits! Selle de vélo de qualité! Livraison rapide!!
Knowledgeable
Unfortunately it’s rare to meet people who take such great care of my needs for cycling and advice. Everyone I spoke to and interacted with are amazing genuine people. With a special thanks to John and Sully. With their help and advice is what keeps me interested in the sport of cycling. I finally found a great home. Thank you, Alex.
Everything
There is a good variety of great products and the service was excellent. In particular, Mitch did an excellent job fitting me to my bike; the difference was obvious immediately on my next ride!
Quick delivery time.
Good products, fast shipping
I bought a helmet online and the advertised price was/is $99.99 and to qualify for free delivery you had to spend $100.00.
Nice one.
I was told by a sales person at the Annex location that I could have the helmet sent to that location for pickup. I just had to make a note of that in the "Other Infomation" section of the order form, which I did. I requested picking the helmet up at the Annex location.
On Friday I received an email stating that my order was ready for pickup at the Bloordale location, not the Annex location.
I called the Bloordale store to ask if they could send it along to the Annex location as per my request. I was given a lengthy explanation of why not but essentially, no.
It's about three subway stops away, a 10 minute drive? they can't(won't) do it?
I live in the east end and it's not a huge deal but don't tell me can do something one day and you can't (won't) the next.
Thanks
Efficient, prompt, fair prices, pleasant to deal with. And round the corner from where I live!
Very careful conscientious staff. Exceed expectations
I came into your shop to buy a bike. Your guys were going to assemble one that was in a box and call me later that day so I could come in and try it out. Five days later, and I’ve heard nothing, despite leaving voicemails. I went and bought the same bike from another shop. You don’t pick up your phone, and you don’t return your voicemail. I get the clear message, whether it is intended or not, that your customers are not important to you.
Great communication for my inquiry and fast shipping. Great experience using your online shopping.
Great staff Brent and James were well informed, enthusiastic and professional.
Hi all
Bike shop staff was friendly and knowledgeable in regards to bike helmets which I purchased.
Keep up the great work!
the service
Very fair prices and total honesty about what needs to fixed. I thought my chain needed replacement but you just shortened it. I also found your staff to be very cutious and knowledageable. thanks again Name removed
Very helpful staff, relaxed and knowledgeable. Great experience!
On Line service is efficient and sent without any bad surprise.
Good business
The cassette that I ordered arrived quickly and is now installed on the tandem . Everything works beautifully . Many thanks,
First name removed
friendly staff
Brent was extremely helpful! He was very knowledgeable about the products and helped me find the best fit
Ordered parts in October, received them in April or May. Took 3 months to be installed.
Knowledgeable staff, helpful without exerting sales pressure
Great service and friendly staff. One of the best bike shops in the city.
good quality products, awesome customer services 👌
Staff is very welcoming and helpful. Good selection, fair prices