based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great.
Quality products
Best customer service I’ve had in a very long time! Brent is awesome! He’s been so helpful and patient with me in regards to my new mountain bike purchase :)
Customer service is awesome!
Thee BEST of the best you guys. And gals ! 🤔
THANK YOU 🙏🏽!!!! ‼️❕‼️❕❕❗️my bike is better than ever after all the service omg. Haven’t been back to Sweet Pete’s in many years, too long but I’ve never been happier in 25 yrs with bicycle service. And I’ve been AROUND. Lol. Happy New year ya’ll. ☮️💟😊
Well in this particular case I was looking for something I found it on your website I went there I got it and I got some extra stuff because your store is dope and it was super convenient and everything was cool
Your Annex location was a lot closer, I'm not sure if I would always travel the longer distance for repairs, but I do like your service
Staff were fabulous!!
So helpful and lovely!
Quick delivery
Service was proffesional and friendly.
Great service and help.
Amazing customer service - I ordered a Christmas gift that wouldn't make it in time, John Fornasier telephoned to let me know. Then he emailed a selection of in store options for me to choose from instead.
The item was ready for pick up the next day
Fantastic!
I will shop there myself from now on - and I'm an east ender!
Happy to recommend the store to everyone I know,.
Very happy with the service and quality from Sweet Pete’s! They’re my family’s go-to bike shop in the city.
Good inventory and prompt service. Always a pleasure ordering from Sweet Pete’s
Knowledge of staff in store was pretty sub par. Both on bikes and accessories.
Love your products, wish we could have bought 2?
Great selection, great people and super fast shipping. Always a pleasure to support this business!
Good socks
Keep staff informed regarding customers inquires about their orders/repairs.
Good price order was ready for pick up
1. Service is too expensive
2. Easy online booking system
Wide selection of great products, and helpful staff who follow up and provide great service when things do go against the plan. Thank you for your knowledge and follow up.
restocking charge on new pedals that were put on at purchase but returned unused because original box was not with return even though the shop installed them
new bike pick up my sales person did not greet me busy in a meeting did not feel appreciated on my purchase at the shop
Just what I asked for and super fast delivery!
Great products and prices. Relatively quick free delivery
knowledgeable, good quality, good service
sweet pete's is a good bike retailer
Very friendly and honest service.
Knowledgeable friendly helpful staff. Great bikes! Great experience!
Sweet Pete's staff is very approachable and helpful. I have always felt supported when shopping at the store. The specific item I wanted was not in stock but they were able to recommend an alternate item that performed the same. Thanks!