based on 6894 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I unfortunately needed to submit a warranty claim on a recently purchased Trek bike. Trek honoured the warranty and Sean made the claim process as easy as could be expected.
Sean kept me informed throughout the process and transferred over my parts to the new frame.
Friendly, efficient, and helpful. Also they have a massive inventory to choose from
Plenty of product to choose from. The sales staff is knowledgeable and easy to talk with. Everyone is friendly and helpful
Marshall asked what kind of riding I did and then setup 5 suitable bikes/sizes for me to try on the indoor trainer. Just superb customer service!! I went to other stores before coming to you & you were really outstanding.
I dropped in without an appointment for help with tires that were not seated properly. The mechanic promptly solved the problem and I was not charged for labour. The mechanic advised new rotors. I was given advice re: options and a recommendation based on my needs. No attempt to upsell to performance rotors for my commuter bike. Great price for the rotors!
Knowledgeable and helpful staff!
Staff are friendly and attentive (I stopped going to my previous bike shop because I was often ignored). Service was quick and well done!
Free shipping on smaller orders.
A sticker in the box.
An honestly most of my family wouldn't go to Sweet Pete's because we'd be looking for $800 - $1200 bikes
However, the online selection was good, the website was good to navigate, the branding is ok and the delivery was prompt. Way to go.
Good prices and fast delivery.
First time, but will not be the last time.
Friendly staff, good stock, able to order things, good communication (e.g., text rather than voicemail phone tag), near home.
It was in stock. I hope it shipped ??
Super friendly folks and easy return process
You are the best
quick response and very good customer service on the phone they inform if any problem or issue
The staff are all very friendly and helpful
Chris was excellent and extremely knowledgeable.
Excellent online and in-person service.
Brent knew his stuff and gave honest advice on what each make and price point offered.
Good personal service even with internet orders!!
Great service, fast order response.
They are professional
The best people providing the best service backed by excellent products. And Brent's just so gosh darn cute.
Service process was smooth from beginning to end. I was able to get an appointment within a week. Mechanic called me and gave a clear and simple description of the work to be done and offered multiple solutions. The work completed was excellent. Staff were really pleasant and courteous. Smooth process all around. Thanks for your great work!
I don't know. Probably have a bigger store with more bikes and parking for those people I know who aren't city types.
Ha
All the right stuff in one place, with quick shipping. Thanks!
Quick service, fast delivery, great product! Definitely will be doing business with you again!
Great experience!
You are consistent, friendly, and don't make me feel dumb (this matters maybe more than you know)
I took in a bike that was close to the end of its life, but wanted an assessment to see if it was salvageable. The staff were honest, helpful, and entirely forthcoming with the prognosis. I was not charged for the assessment at all, and at their recommendations, ended up with a new bike of the same type on the same day I went to pick up the first!
The staff checking me out were friendly and personable, thorough with information without being condescending, and also knowledgeable. I will definitely be returning here.
Selection and knowledge