based on 6782 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good communication.
Easy pick-up and drop-off
Excellent staff
Kinda takes long. You guys have 2 of my bikes with a small repair for the past 5 weeks.
Incredible customer service. I dropped an old bike off on behalf of a friend for a tune-up. The cost of repairs was too much for my friend to swallow, so we declined the service. I requested to pay the team at Sweet Pete's for their time and labour for diagnosing the issues, but they stood their ground and declined any payment for the work. Stand up team! They've had my business in the past and they will continue to in future.
If someone orders something online ... it should be in stock. And communication is key.
Great customer service, good variety of stuff available through the online store
Excellent customer service - very responsive and keep in touch with what was wrong with the bike when it would be ready and cost. Excellent communication and work on the bike. Great job everyone!
It is hard to communicate with you after I placed my purchase order online; I wanted to follow-up over the telephone number provided, but only when I have called your shop for the first time I was able to leave my voice message; when I called in later days multiple times for the same reason to follow-up on my order, I was NOT able to neither to leave a voice message nor to talk to anybody.
You're honest and reliable. You could have taken my money, but you told me instead that the bike I brought in wasn't worth fixing, and more important, wasn't safe.
Easy communication via email. I wanted a specific bike and they were able to reserve it for me right away after connecting with their rep. Free home delivery too, which was awesome.
I didn’t thank the team enough when I was there but this was very much appreciated! I ordered a Kryptonite Lock and they didn’t have the one I bought, so they offered a different one that was a little more but at the same price. Even with the pandemic happening the staff are still working above and beyond, so just want to say thank you and it’s appreciated! Quick turnaround and great service!
Good quality brands.
One of the only bike shops in the city that had a bike online to buy.
Immediately received an email with instructions on when the pickup date would be.
Thanks for staying open and selling stuff. First name removed.
All went well with my pick up transaction. I would say you did what you said you would. I will recommend Sweet Pete's to my friends. But as always Caveat Emptor, based on one transaction of relative low risk of 2 inner tubes, it would be hard to give a ten.
Fast and professional service, clear expectations. I even got a call to check with me before making additional fixes to my bike. Thank you!
Thanks so much for the successful warranty claim on my SRAM Eagle cassette from my 2019 Fuel EX.
Emma kept me informed, and the drop off and pick up was very simple despite the COVID restrictions.
Thanks!
Owen has been very helpful and very personable.
Pick up was super fast!
Helpful, attentive, great service overall.
Helpful, knowledgeable staff. Quick service with a reasonable estimate about timing.
Took my bike right away on Saturday morning and had it back promptly with lots of time to enjoy riding this weekend! Thanks!
Really customer service. It's just that the bike range atleast at the moment isn't much affordable
They were very helpful and flexible with deliveries!
your retail staff is very friendly and allowing for returns has made all the difference. the combination of walk in parts sales and online to curbside pickups has been fantastic.
Vibe of shop, great staff
very friendly, helpful advice.
Very easy to order and quick delivery
The guys working at bloordale store,1204 bloor St west should be more friendly,and interested in answering questions in regards to store products ( potential buy )
Not happy with their customer service
Website was easy to use. Prices were good. Delivery was pretty good as well. Quite sweet.
very knowledgeable staff
Excellent service, knowledgeable staff and extremely helpful!