based on 6796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John was really helpful - he noted an item I was purchasing wasn’t assembly grease and spoke to the bike repair team to get their recommendations.
He also noted that the pedal wrench I was going to buy wasn’t compatible with the pedals I purchased and recommended the correct tool.
Thanks - That made it a nice first experience at the shop!
First name removed
Spent zero time making sure the bike actually fit
The process of getting my beautiful new bike was not perfect, but the issues were not with the store at all, they were with the courier delivering the bike from the factory to the store. The store dealt with those problems and though I had a delay, it was fine because I knew the store was taking care of the business.
The bike is perfect as far as I can tell so far, love the custom paint job.
My only recommendation would be for the store to use a different courier. That business should not be in business - I've had issues with them every time I've encountered them.
The service is very fast. They were fixing my child's bike. The bike is old. We got it like new. I am going to fix mine now.
Quick postage and well packaged so it was perfect when arrived! Haven’t got to attach the handlebars yet but they seem great quality!
Great experience!
I worked well
Great people and service during these interesting times.
In the past, mechanics have swapped older parts for newer used ones without charging me. Part consideration, part marketing - I appreciate it either way.
Great, easy to navigate website. Fast easy instore pick-up and friendly service. Good selection of parts.
Knowledgeable and friendly staff always willing to listen and make appropriate recommendations.
I picked up a package at the Bloordale location. Only 2 clients allowed in at one time, which I understand totally, and agree with. Except that there is very little protection from the elements outside. Fortunately, I did not have to wait long.
Maybe there is a way to fastrack people who are pickingg up. Or have a different line.
High quality products.
Great customer service.
Prompt & courteous response to email & phone.
Helfpul, friendly, knowledgeable, safe.
great
Generally helpful staff
Very very helpful customer service over email - generally very fast and friendly service any time I’ve been to Sweet Pete’s!
Staff are great
no
Very friendly and helpful
Lovely service. Quick, efficient, with reasonable pricing.
Top marks to the gentleman who fixed my bike, as he also took the time to demount my bike lock, put on the new bottle holder I purchased, and remount the bike lock. All for free. Thanks!
very friendly and easy pickup. the person also gave me some tips regarding the lock i purchased
Fast shipping. Good selection.
Thank you for the quick service!
Friendly service, fair prices, had what I needed in stock, in my neighbourhood
lots of variety, good customer service
Great selection and prices!
I made an online order on a wednesday, and my product was in my hands on friday the same week.
Excellent service during the COVID times! Very safe and excellent service.