based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and turn around time. Thank you!!!
Lots of good products and availability. Easy ordering and friendly pickup. What’s not to love?
You had the tubes I needed, and got back to me after my email.
You’re maintaining standards during the pandemic, and it’s appreciated.
Was very impressed how quickly my order was filled . And the staff was fantastic when I went in to pick up my order .
Covers everything that you need for biking. They have thought of it all even if you haven't
The online stock availability was accurate. And the prefer was picked, shipped and received quickly via Canada Post. I’ve tried to order these products 3x with out any luck. I’d be happy to deal with Sweet Pete’s again.
There was an error on intake of my bicycle. I gave my mobile number at the request of the person at the front of the store and was told to expect a text or call when my bike repairs were complete. I got neither a text nor call and had to follow up with an email myself only to be told that somehow my mobile number was entered as a landline and that explains why I got no communication concerning the repair being complete. Not a major thing but customer communications are critical.
Knowledge, competence, reasonable pricing
Right now bike shops are very busy but the turn around was great for my purchase.
Excellent and quick customer service. I was contacted personally before the items shipped to ensure all was in order
Great selection of parts and tools with quick and efficient in store pickup.
People picking up online orders, why do they have to wait outside in the line? That's why they ordered ahead, to avoid the lineups no?
You sent my order very quickly (and it arrived quickly), which was awesome under current circumstances! Thank you for that. Unfortunately, one of the tubes you sent was the wrong part (wrong presta valve length)...need a bit more attention to detail
This is my go to shop. Adam and Brent have always treated me like gold and I've always recommended friends to go there.
However, I recently had a spoke fixed on a rear wheel and the wheel is fine and true but the spoke that came loose is still in the rim and rattles around when rolling. It's quite loud and annoying. I believe one of the newer or part time mechanics fixed it. It would be great if I can bring the bike back asap to have the loose spoke removed.
FYI, this doesn't change my high opinion of the shop.
Thanks,
Jon
Order arrived quickly, and was exactly as advertised!
great service! fast and reliable, friendly staff, fair prices. thank you!
I've been supporting smaller independent bike shops for a while. Sweet Pete's has by far been my favorite - conservative shipping/order fulfillment estimates, and speedy shipping times.
Good selection, fair prices.
Lots of selection and availability, very clear and easy to navigate website.
I appreciate all bike stores at this time and while there are difficulties figuring out how to do business with the public I have been well served by your staff and your store and was able to get parts and things I needed to keep my bikes on the road. Thanks
Quality
The staff are super helpful and friendly!
Very helpful! Felt like you really cared about the customer experience
Good stock. Quality service.
I called to ask what had happened to the helmet I ordered. The gentleman immediately checked while I was on the phone, was unbelievably honest about what had happened and promised to take care of it which he did! It does not get better than that! Amazing and thank you!
Easy pick up and communication was great.
You didnt, I just need more experience before I am comfortable giving you a higher rating! I may be back for future purchases since I am pleased with the current one so far, and if those happen I will then have more experience to do this survey again and revise my rating.
I purchased the Timber bell which is unique and hard to find. I'm waiting for your mountain bike club to start up.
It turned out my order wasn’t in stock, and of course it would have been helpful to know that closer to when I placed the order. Otherwise the experience was really great - I asked for alternatives and John provided some that I’m sure will work great.
Ian Wood and Mitchell Goodman are m bike heroes