based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
staff was really helpful! the shoe i wanted wasn't available in my size, but we were able to find a still-great option for me based on my needs and preferences. keep it up!
Prompt, very friendly and efficient!
Always friendly and speedy. Also give good tips for maintenance.
awesome customer service !!
You sell bikes. I needed a bike.
Quick service and responses.
High quality, good selection. Community involvement and feel.
Quick, professional service. And you had the part in stock when a bunch of others didn't.
Very friendly associates and everything completed in a timely manner!
Good selection of in-stock products, good feedback on orders in process, great customer service overall. Will definitely shop at Sweet Pete’s again!
You half fixed the problem and I have to go out in the garage and fix the problem. Do you even test ride after a repair? Very unhappy.
Can you guarantee a turnaround time for online orders? If the order is placed by X o'clock on a particular day, would the order be ready by X in Y days? Of course, this would only work for in stock items. Would set expectations for us.
easy process
All great except the order comfirmation email said I would receive an email when my item was ready for pick up. I never received that email and a lot of time elapsed before I proactively emailed to follow up on status. But aside from that, all great!
Quick service, relaxed helpful staff, great price and availability. Aces
Very good, special thanks to Emma and Shawn. I’ll be back for sure !!!!
Thanks a million!!!!
Absolutely excellent. The service and work was top-notch
good products..
good services ...
A better online platform. An information about our order/s would be the best way to assure us that our package is/are being processed. My order took more than a month without any information. I even paid for the shipping just to be sure it will be faster. Good thing that Ian was nice to inform me about my order and was able to process my order.
Mitch helped guide a remote bike purchase very well. He was answering emails before and after business hours and made it a great overall customer experience.
Very helpful and nice. I would definitely go back again.
Friendly and quick service
Friendly staff, very knowledgeable and explained all of the needed repairs in detail. Also very respectable of social distancing and sanitization measures pertaining to COVID. My bike now works like a dream! Feels like a new bike again! :)
Was pretty easy for pickup with everything going on :)
Great experience and very happy with the tune up
Convenient, friendly and helpful! Other bike shops seems like they want you in and out and to get paid as quickly as possible, but your staff always have advice and information for everyone from the casual to hobbyist to expert cyclist.
Friendly service always
I really appreciate how cautious you are being right now.
Amazingly quick service! Thanks very much!
Great personal service from people who know bikes!