based on 6902 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product knowledge is product power. All your staff I've ever dealt with at 3 of your locations have always been super knowledgeable minus any attitude.
I always come away knowing and understanding more than I did when I walked in. Any one can sell a bike, but your staff consistently make me want to return. Don't mess that up. Invest in your people. They're what make the place.
Easy to use your online ordering and you seem to pay attention to and care about your customers
Great service, although the online experience wasn't great. Despite them guaranteeing that I received an email saying my order was ready for pickup, I scanned my email junk and spam and nothing was sent to me.
First time experience. Would love to have walked around the store like other bike stores in GTA
Service very good and professional.
Thank you
Friendly staff. Great service.
Very helpful advice on bike parts and maintenance tools.
Easy to use website, very fast response time, fast shipping.
Awesome Bike Shop!
Great people that work there, kind patient and knowledgeable. Good prices, and conveniently located!
Service is great
Very friendly and reassuring for a novice bike rider.
Great communication response times and super fast and friendly service. Would recommend Sweet Pete's in a heartbeat to anyone.
Order came in fast within a week. Quick and easy exchange for online pick up order!
Excellent products and even better service!
Your representative promptly and accurately responded to my request and I was able to get exactly was i needed
Everything
Rude (condescending) customer service. 2nd time sinilar experience at this location. Bloordale is complete opposite - Extremely friendly and helpful. Never going to Annex location again.
Good quality, good range, knowledgeable and friendly staff who accommodate casual cyclists to rabid enthusiasts....what's not to like?
After the tune-up the bike rides so smoothly. Thank you!
Friendly, efficient, good selection!
Easy pick up and good range of products. Appreciated the social distancing measures at the store.
I did not receive an email to confirm my items were ready, but received a response within the day when I followed up via email about a week after I ordered. And, this is a very small issue!, but in the order confirmation email you don’t mention the shop name so it’s hard to search for in emails.
Quick, good quality,
Very efficient
Served my exact need with accessories
Thanks Pete
Love Sweet Pete's
Reliable. Comprehensive. Friendly.
Prompt and friendly!
Friendly service and carry a few hard-to-find parts for my bike.
Excellent customer service and advice. Love the Velec CitiPro.
Very good pandemic process. Easy to safely pick up our perfectly set up new bike.