based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best selection in the city!
Great service, knowledge people. Easy on-line order process and in-store pick-up.
They did a great job. Took my bike in contactless, emailed when it was ready and gave it to me with contactless payment. Bike looks great and rides like a charm. Highly recommended
You have a good selection of parts for maintaining my bikes.
Staff were excellent over email and in person. Good website with full descriptions and easy checkout. Local business. Everything I needed. Thank you.
I live in Saskatoon and was unable to purchase a bike for my granddaughter in Toronto because the person picking up the bike had to show the credit card used to purchase the bike. There seemed to be no way around this so I canceled my order and purchased elsewhere.
Quality products, and nice people providing excellent advice and strong customer service.
Mitchell and the entire team at Sweet Pete's were a pleasure to deal with. It's a crazy time for any business right now, let alone retailers. On top of that, bikes have been in very high demand and short supply during COVID. So shops like Pete's are under a lot of pressure right now. We were lucky enough to find the bikes we wanted at Sweet Pete's. Mitch was amazing and helpful every step of the way. My wife and I are new to cycling and were pretty intimidated in most shops we went in to - often times spoken down to as newbies. Not at Sweet Pete's. They were totally understanding of our "stupid questions" and walked us through everything, fit us for our bikes, and even installed our bottle cages that we bought elsewhere. Even though we live in the east end, we'll make the trek out west for any of our bike needs moving forward!
Brent was awesome thank you for a great bike!
Everything arrived quickly and fit well. Can’t wait to get out for a ride! Thanks!
Wonderful folks, thank you Ian and Brent for a lovely experience purchasing my first bicycle.
friendly staff, safe covid setup
Your staff are very knowledgeable and friendly.
Great service! Very knowledgeable
We have needed some bike repairs during Covid and Sweet Pete’s repair staff always return our emails quickly and get the bike back on the road as efficiently as possible. Plus they are all really pleasant and kind to deal with.
Free gourmet sandwiches and massage
Great selection, local business, very helpful staff
Great customer service.
Was not made aware of additional labour charges until I picked up my bike.
Sweet Pete's had what I Needed, when nobody else did, shipped promptly, I couldn't be happier.
Thanks Sweet Pete's
Great Bikes!
Excellent customer service - very friendly, informative, helpful.
They had the parts I could not get locally and most on-line sources either did not have or were 5x the price. It was delivered speedily by Canada Post with tracking.
Good communication and tracking. Fast turnaround.
Good variety, good quality and honest pricing
Great service. Friendly staff, both on phone and in person. Knowledgeable as well. Good selection of products.
Excellent service and repair work done. Thank you
I had a great experience getting a tune-up and repair. They had a cancellation and were able to schedule me in earlier (in the pandemic when every shop has a 2 week wait!). Also, one of the folks working their gave me a great tip for deterring parts-theft :)
Staff was very helpful and helmet order was processed in less than a day. Great service
Great customer service. The 6 week tire change thing is awesome youre Associates have indept knowledge of what to do for each problem and the range of bikes are great. Just on the high tlebd tho, the bike s
friendly service and efficient turn around. Thanks!