based on 6782 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Emma replied early and often to my questions and follow-ups.
Clearly stated and followed safety protocols
Good selection and variety. Fair prices and fast shipping
Responsive, knowledgeable service
Good people!
Fast, friendly, knowledgeable service
No attitude, helpful staff, fast turnaround on repairs.
Every staff member I have dealt with has been so great at customer service. When I purchased my bike and lock, they attached the lock to the bike frame in exactly the way that I wanted, and provided a free tune up six weeks after purchase. One year later when my Kryptonite lock started to malfunction, they quickly inspected it, then instantly exchanged it for a new functioning one. I couldn't be happier.
Products are excellent and YOU are excellent
Miscommunications via email with timelines. Typos with days instead of weeks, and then vis versa in future emails weeks instead of days. Frustrating when told a service would be 2 weeks and ended up being 5 weeks. Also came home with a damaged part.
Great service and fast delivery!
The Kryptonite Avenue Set bike lights are awesome.
They fit easily on the bike frame and have a really bright flashing light, great for road visibility day or night. Quick to remove for USB charging.
Thanks so much!
Was fast shipping thanks so much.
Good work at a fair price
Good price, good service, fast turn around.
Very accommodating when I wanted to exchange an online purchase for an in-store item. Thanks!
Great selection. Great staff
Ordered a pair of Fox knee pads. They arrived in a few days and in perfect condition. I will definitely be ordering from Sweet Pete's again! 10/10, Highly recommend!
Received as ordered, collected in store, had to return one item on the order list, everything workd as clockwork
Great follow-up and fast delivery
I can’t say enough good things about my Sweet Pete’s experiences. Amazing staff, great value for money, high quality products and advice, exceptional customer service.
Easy to navigate web site and purchase bike. Friendly & helpful staff. Also liked that you put an awning up for shade while waiting.
Super fast!
Brent was helpful and tried his best to get me the shoes that were right for me. Appreciate it
Very helpful staff!
Awesome, thanks dudes!
Fast turn around, great staff, good experience all around
Your email system and curb side pickup process was really slick. Thanks.
You fit us in at a very busy time, you answered your phone when other bike shops were asking to book services online, and you fixed by daughter's bike quickly. Very happy customer.
Friendly, prompt, delivered to house, love the bike! I couldn't have asked for more.
Great personal service from people who know bikes!
Very fast and well done!