based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is prompt and helpful.
Excellent job
great
always very helpful - thanks very much!
When I called for a question you were very helpful. And even though you didn't have what I needed that time I went back to buy something else later because of the great service.
Service was professional, friendly (despite the pandemic) and knowledgeable. Turnaround time was reasonable and as promised.
Cool that you have products like chain ring nut wrench from Park.
This is the first thing I bought from your store.
I'm working on my sons fixie and will be building my own fixie soon so you will prob see me in near future. Keep being awesome xo
Friendly helpful staff, even when its insanely busy.
Online booking for appointments
I can't comment ojn
The helpful advice and friendly customer service.
Online experience was ok. Not great. Email confirmation of pickup availability was good, but when went to pickup information requested from wasn't clear and had to reconfirm details.... So took longer than required.
Amazing service!
Friendly, fast service!
You guys were awesome and efficient. Great communication and overall experience.
Better connected experience for service so communication is not lost or frequently repeated.
A lot of effort was taken to find me a bike in these crazy days and the team at the store were professional and helpful
Fast and efficient, and the staff and mechanics are so friendly and informative. Also really great prices.
Clear friendly reliable and communicative. We love Sweet Pete’s!
You had what I wanted and made it very easy to purchase...kept me informed and were very helpful
Good selection of bike parts.
Great service! Thanks
Great service from the very pleasant and helpful young man who helped me when I picked up my bike on Wednesday, March 24th
Quick and easy process. Great customer service. Good selection of products.
Fast and excellent service. Good communication throughout the process. Bike rides like a dream after several years without a tune up!
Quick Delivery
Honesty. My bike was a mess and unfixable, they told me so and recommended a competitor who might have the parts. There was no charge for the analysis. I appreciated that.
Quality products and great service. Very happy! 😃👍
I understand that things are different during the pandemic and you are way busier because of it. But it has been a year and response times have not yet improved. There is only one person checking the service email address and they can take an entire day to respond and it is almost impossible to get through on the phone and actually speak to someone. Recently, I got a call from the mechanic while they were working on my bike tune-up. I was unable to take the call and the mechanic left a voicemail and said to email service to confirm if he could proceed with replacing a part. Within 1.5 hours, I emailed service saying he could proceed and I assumed this would be processed ASAP, given that my tune up was scheduled weeks ago and supposed be be complete that day (that is what the Sweet Pete's employee told me when I dropped off my bike the previous morning). Pre-pandemic, I could have easily called and got through to the mechanic. But I followed the instructions of emailing. I was quite disappointed that 8 hours after I sent the email Emma responded saying that she would pass on the info to the mechanic. I'm not blaming any individual, it just seems that you must be chronically short-staffed if it so hard to communicate with you. I have been a loyal customer of Sweet Pete's for years, but now I'm only continuing to go there because it is the most convenient.
Thanks for the great customer service, much appreciated.