based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you so much for taking good care of my bike.
It was fast
Excellent service. Excellent product.
Great selections and reasonable prices.
Purchased a bike for my wife and the staff at Sweet Pete's really lived up to their name. The entire experience was a sweet one. Everyone I spoke to were very helpful and involved to insure that my purchase experience was pleasurable. Whether contacting them by website, email or phone, the staff at Sweet Pete's were simply amazing. What was most impressive is that they provided me with valuable advice on my accessory purchases so that the choices would be a perfect fit aesthetically and practically for my bike. My only go-to bike store hands down!
selection of brands (e.g. Thomson, Brooks, etc)
Excellent customer service!
good
Stafff could be more welcoming 🙂
more selection of gear. Very low stock at present.
friendly and efficient online/phone service
Great service at drop off and pick up.
Everyone following COVID protocols. Very happy with the service. Will definitely recommend to others
Staff were friendly and knowledgeable and genuinely seemed to enjoy the shop which is nice for a customer to see.
Fast 'n free shipping, everything well packed, all items as described, fair prices.
All in all,
10 out of 10.
Extremely quick, which is good considering the COVID lack of inventory. Much obliged.
Fast service, and want I ordered.
Thank you!!
Really fast service
Responsive to my emails. Knowledgeable and friendly.
Exactly as advertised and arrived quickly!
Exactly what I ordered and quick delivery
Best customer service...... You got me what I wanted..... Thanks so. Much.
Friendly service and smooth cut side pickup experience.
Instead of shouting from the cash register for a customer's name when dropping off something for repair maybe grab a pen and paper and write down the info and get a little closer - 6 feet is plenty close - because it's difficult to clearly enunciate behind a mask without removing it and then get berated when removing it BRIEFLY to be heard.
Things are all wonky due to covid but customer service should not fall by the wayside. Still believe in supporting small businesses and will continue to support Pete's in the future.
Highly responsive, friendly. Been there for us during pandemic. Personal delivery of the bike and A quick overview of features was a nice touch. Bought two adult bikes from you in last two years. Very satisfied
I gave my bike in for tuning and to get the grips changed but I am really disappointed because I don't think there was any tuning done. My bike makes the same screeching sounds as if the brakes are rubbing against the discs and in addition to that, my bike misses when I pedal. I am not satisfied at all.
Great communication at every step in the process. It appears that everyone there cares.
The selection
Great product, great service! Thanks!
Didnt book the Free Six Week Service appointment when i picked up the bike.
Knowledgeable and helpful mechanics, I love Sweet Pete’s!