based on 6739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were in stock. The people at the store were friendly.
Smooth online shopping experience, with no fuss. I can see what’s in stock or in the warehouse (with appropriate ship times). I’ve placed multiple orders, including my Kona Process last year, and have been very pleased with the experience each and every time. I will continue to purchase products for these reasons.
So far so good! Advice, prices and products.
fast delivery
Remove items from your website you can't source!
Assistant want very helpful.
The employers working at Sweet Pete’s do not answer their phone or emails.
You as a customer, Have to be very familiar with bikes because the employers working here will not help you.
They also know how to get you with there add on prices.
Great selection of products and good prices. Quick and easy cut side pickup
The process for pick up was simple and the staff were friendly and were able to answer all of my questions
I was disappointed in the fact that stick was not available but the speedy replies and information I got from the team really shows care of their customers. Unfortunately, we are still bikeless but that is the COVID world we live in these days
Delivered on time, friendly staff.
Competence and concern for the customer.
Great selection, great service!
The COVID experience is far different from what it used to be, regardless. I remember having bike issues on a ride and ended up at your store where your staff helped me out for free. After that, I recommend everyone to this store.
Fast service great prices 👍
Manny was very helpful
To keep it short, I'm happy with the service! Friendly people and the service was as I had requested.
Staff are really lovely! Efficient and organized!
Fast service and the staff was very helpful!
Very helpful!
I bought my bike from you guys 5 years ago. Love the personalized attention, not a big box store! Loved the shorts and the gloves. Can’t wait for my first bike ride tomorrow morning! Thanks and keep up the great work!
First name removed
Great and friendly service!
Knowledgeable and friendly staff. Good selection.
Great staff! Very helpful and knowledgeable
They had what I wanted, we’re quick, and courteous.
Very reliable service
On the same day, I collected another bike for my wife (which wasn't available at Sweet Pete) from Giant's store. Was surprised to find that this bike also had a few additional items (e.g., eflectors, user's manual), which I didn't get with the bike which I collected from Sweet Pete.
I got to know that only if you buys a bike directly from the Giant store, you get these.
Local. Cost competitive.
Please give a copy of the receipt that a refund was made. I came back for a refund of the giant helmet I bought online because it did not fit me. One of the guys was quick to help. He went to the back counter and look up my name in the computer probably on previous order lists. He went back to ask if I wanted a helmet size up to what I initially got online. I said yes I’d be happy to get it. So he went to the back and look for another helmet. He got me two helmets brand: giro mips) and I only tried one of them outside the store. It was a good fit so I went back in and told the guy I would pay the difference since the helmet I tried out was more expensive than the giant helmet. But he told me that he already made a refund. So I checked my online banking and it wasn’t there probably because it’s Saturday and on a business day the refund may be reflected on my account. So then I paid for the full price of the helmet. It would have been nice if a copy of refund was given to me, to assure me that I would get my money back. I don’t know how you do your refund, but I was not asked about my credit card. Thanks.
Website was easy to navigate, seemed to have up to date stock. Impressive pick up time and very efficient staff and process overall.
Staff was friendly and being new to bikes is a big deal