based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product came sooner then expected, also one of the employees went out of his way to call me to save from any possible delivery issues
Fast shipping!
Brent provided some of the greatest customer service I’ve experienced from a bike shop
Service was very helpful and efficient
Quality products
good customer service, lots of great products.
You seem to be knowledgeable , helpfully and patient which is very important
I love my new electric bike.
Thank you
Quick delivery!
Description of what work was done
Pete followed up on an e-mail that I was sent with a phone call. He was great on the phone, and his passion for cycling shone through. It made the decision to purchase the bike fun.
I ordered a product AND ONLY AFTER I ORDERED IT SAID IT WAS UN AVALIBLE AND I CANT GET A REFUND
They were responsive when inquiring and purchasing the bike, and even when requesting an update. However, when picking it up close to 2 months later than they said, I found them rude and condescending, and the manager was not helpful at all and only escalated the situation.
Clearly they currently have the leverage in the market with customers due to the global bike shortage, but this will end by next year and people will remember how they were treated during this time...
Amazing! I brought my bike in and what was supposed to be just a check over of the spoke problem of my back wheel ended up being much more. The mechanic laid out the options and offered to fix the spoke. I picked it up an hour later. The price was reasonable and service so fast. Thank you Sweet Pete's!
Staff who was dealing with us didn’t explain anything about the bike or check that it was adjusted properly for my daughter. He only did so after me having to ask him to
I purchased a new bike and finally received it. The member helped me right away and cashed me out. The only suggestion is to explain how to take care of a bike and what service is required to keep it in good shape.
All of the staff are fantastic, and I love it that they proactively reached out about a warranty issue and recall of the pedals on my bike. I doubt I would have ever known on my own. Killer service.
Great work guys...as always...thanks Name removed
You had hard to find parts that others didn't.
Great customer service.
Knowledgeable about products, pivoted to online sales during the pandemic, reasonable response times given the current world situation, all inventory is available to look up online, and the usual Sweet Pete’s great customer service. Best bike shop in the GTA.
You're in my neighbourhoods, on a bike route, your website has the products I need and right now it's just a matter of supply availability. I'm patient.
Adam and Owen at the Annex store went to great lengths to solve an issue with my bike, made more complicated with the parts supply issues this year, and I really appreciate their help and great service!
Good communication during Covid. Very helpful.
Fast friendly service and my bike looks and works great
The Team has never been anything short of amazing. They were extremely accommodating in helping me find the right bike and even more so during ensuing the COVID-19 bike shortage. My favorite bike shop in Toronto.
Friendly and helpful. My Kryptonite lock and key were no longer working to lock and unlock; the staff had no problem replacing it free of charge.
Prompt and clear response and also very respectful. thanks
Professionalism.
😁
Courteous service, quick response and delivery of ordered item.
Bike parts are available