based on 6894 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service.
They have a great bike selection and excellent customer service. The people that work their take their time to understand what you are looking for in a bike and find the right bike for you.
Very helpful and knowledgeable service
All of the explanations of costs, methods, and problems were explained so clearly and kindly. I forgot to ask the name of the person liaising with me, but they were an incredible listener and very articulate. Thank you so much!
First off, let me say that there were a few great staff at Sweet Pete's for whom this assessment is not reflective. However, here's the issue:
I ordered bike shoes in early August.
Told they would take as little as two days and as much as two weeks to come in.
Three weeks later I called, only to be told that there's been staff turnover and my shoes were not yet ordered. (I did appreciate the candour, though it was annoying to have waited for nothing).
When the shoes came in about two weeks later, the shoes which came in were the wrong ones -- instead of black, extra-wide mountain bike shoes in a certain size and model, they were white road shoes that were the wrong size and wrong model. That was certainly the manufacturer's/distributor's error (Lake) but surely someone at Sweet Pete's should have checked the order as it arrived before calling me to tell me they were there.
They re-ordered the shoes and Tuvi got them to arrive the next day, if not the same day. That was great service. Unfortunately, when I came in yesterday and tried the shoes on, they didn't come close to fitting me.
So after being charged $519 in August and coming into the store five times (which, btw, is a big schlep), I walked away yesterday with nothing.
I'll start from scratch and pursue a different bike shoe at a different store.
Like I said, on the whole, great attitude by your salespeople, but just disappointed on a number of fronts, all of which contributed to my scoring you a 4. Hope that helps.
Your online ordering system was easy. Although I didn't end up purchasing the bike in the end due to a situationat my end, the staff was super helpful and the cancellation policy worked exactly as promised. I'll be back!!
Great selection with inviting and helpful staff. Return program for kids is a great extra unexpected benefit.
Lower pricing would be nice!! hahaha
I'm always happy with the customer service. Good, friendly people. Recently I got my fenders installed and one of the screws was too long and jammed up my chain when I changed gears ...had to walk back from about 10 minutes away and get it readjusted. A simple mistake and no big deal, but I think a quick run through the gears woukd have caught it.
I have bought several bikes from SP over the years and it is my go-to bike shop. I go out of my way to get there.
No problems.
The efficiency and care in hospitality. I needed my pedals replaced, and within a couple of minutes they were fixed! I will definitely come back for all my bike needs:)
Lots of items on website but not at the store. Hard to buy items without seeing it in person.
Prices are competitive,
Staff are friendly but not as much product knowledgeable as I would have liked.
The first person I met who took in my bike was kind, easy to chat with and very clear
Likewise, the mechanic, Alex, who serviced my bike was very helpful and gave me options that were easy to understand and flexible based on my price constraints
Overall, service was quick and well done!
good staff, very helpful
Everyone that I’ve dealt with at the shop has been incredibly helpful and non judgmental - something that is very rare in the world of bike shops
Amazing service.
1. You carry Lake cycling shoes with wide sizes.
2. For service, You went out of your way to research to ensure the heel was not too narrow. I appreciated that.
Awesome service and I love the bike that I rented.
Two thumbs up!
The knowledge of the staff.
A great variety of high quality bikes accessories and parts!
Excellent, attentive service and assistance with the replacement part for my bike pump.
In a word- listening. In more words--Professionalism and transparency. I am always informed exactly what the repair is, what is involved with the repair, and the specific options (if there are options) for components, upgrades, or alternatives. The work has always been completed effectively. Sweet Pete's listens to its customers.
FIVE STAR SERVICE,
Great products.
Support our Canadian local bike stores.
Thank you
Good products.
Great service.
Good selection, quick shipping, accurate online inventory
Great store and well stocked,good customer service.
The team were so nice and super helpful. I would definitely recommend
The service was excellent from start to finish, and I rode home a very happy guy on my new bike! Thank you for getting me back on the road!
Great Service, nice customer service and quality , and solve the problem fast