based on 6893 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly unpretentious service. I can get all the parts I need from you guys.
Knowledgeable staff
you guys were super helpful, from placing the order to the receiving the order. Super quick efficient service. I'll be sure to place another order!
Amazing knowledge and service from the service department
Reliable products and good service-timely.
Sweet Petes has never disappointed. Good inventory, reasonable prices, and quick delivery.
The person who helped me was really great. They were very knowledgeable and helped me get the right bike without being pushy or overly sales oriented. I was out bike shopping because my bike had been stolen the day before. I went to a number of shops and talked to a few CSRs that day. The person who helped me (going by the receipt, it was Luna) was the only one who reacted with sympathy - everyone else was more along the lines of 'what are ya gonna do eh' - it's a little thing but it meant a lot.
Very happy with my experiece overall. This was my first purchase at your store but it definitely won't be my last. Thank you!
There was some trouble finding my online order. But it was quiclkly resolved
quick and good service
Too good to be true. Love this bike shop
Quick shipping and excellent communication.
Amazing products, great service.
You ship parts faster than anybody. Your advice is rock solid. You carry products others don't like DMR single speed chain tensioners, Holy Cow lubricant and to top it all off you are right up the street from Bakerbots bakery 🚵☕🚵 Perfection
Good price, good product, efficient pick up, good customer service when I called the store
Good selection and prices. Excellent customer service. I realized with quite some delay that the kickstand I finally was installing on my daughter's bike had been missing a critical part. Despite the issue being discovered >30d after my purchase, they graciously exchanged the item for a complete one. They were also quick to look for the replacement for me and contacted me to come in for the exchange. 5* from me!
Prompt service and variety of products. I will always recommend your store to my friends.
High quality products with fast shipping and delivery.
Super quick communication with several solutions provided to a shipping issue
Very appreciative, super great support from Luna
Amazing products, but service was even better. Truly appreciate how they helped me out as new to the sport. Thank you very much Luna!
Great service. Spent a lot of time and attention to make sure I was getting the right bike.
Helpful, knowledgeable and efficient
I like your products and services soooo much that I tell as many people as I can about them.
Very quick. I have to laugh. I installed the tire and rode to work yesterday. However today i did not ride to work, instead i rode to the picket line. Yep, i work for Canada Post and my dysfunctional employer and union continue to fight for the title of champions of stupidity. Boy, it's close!! Anyway i get why u chose ICS. I'd also love to know what if anything would sway u to try us out again. Maybe a 10 year moratorium on strikes preventing delivery? Price? Better interface? I wont take it personally if u would rather not say, however the solitude of a picketline gets one to thinking. Have a great day and thanks for the tires.
Good selection of good cycling accessory and bike brands. Have shopped here for years. Most recently ordered an Apidura 1L top tube bag and John F was extremely helpful. Order shipped out right away and arrived on the next day - just in time for my ride! Highly recommend
Mitchell was very helpful and patient with me trying on cycling shoes. Was very knowledgeable about the various manufacturers and sizes of shoes.
easy scheduled, bicycle dropped and on time fixed with extra polite discussion about all details.
Good selection and convenience
I ordered, it came fast
Great Service, nice customer service and quality , and solve the problem fast
All good. No one is perfect