based on 6787 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sweet Pete's service is beyond any other retailer I have experienced. If Pete and his employees can't please you, no one can.
Nothing , I just don't give perfect to anyone. Order process was very easy and it was clearly communicated that my order may be delayed due to the nowadays regularity of parts shortages.
Thanks
First name removed
Great service, great selection
They had the item I was looking for online however stock was extremely delayed. This is more of a supply issue but a notice of some kind would have been appreciated. That said, once I reached out to get more information, the customer service and communication was excellent and I was fine to wait for the item.
Friendly staff. Good quality products.
You had the bike instock that I wanted
Friendly, knowledgeable and reliable
I set up an appointment to get a Retul Triathlon bike fit with Mitch. I had previous bike fits done before but this was more detailed. A simple analysis of my pedal stroke showed that i was pronating through the stroke which was effecting my hips. Mitch suggested insoles, I thought he was just trying to upsell me; I can't tell you the difference it made to my pedal stroke and connection to the pedals. We did a similar analysis with the saddle and pressure sensors, I now have the most comfortable saddle I have ever used.
We ended up making quite a few adjustments to my P5. The mechanics did a wonderful job providing me with a detailed report of what they recommended, and completing the work. Mitch was is constant communication with me during the whole process.
Good selection
very friendly staff and supper helpful. I had no issues with returning and product and picking up one that I had ordered online.
The online shopping and purchasing experience was good. The provided pick up date was met and the bike looks to be assembled well.
Great staff and service
Very responsive when I thought I had an issue. It turned out I missed the second item that was tucked in the first. Thank you for your great customer service and the products I purchased are top knotch!
Good people, communicated well, had what I wanted.
Delivery arrives faster than anticipated.
good service
Prompt response’s friendly service
Great selection
Asked a simple question a few days after my order as I hadn’t received any communication and received, what read like, a snippy response. Not complaining but you asked.
Package never got here. Canada post
Service was helpful without being overbearing. Staff was knowledgeable.
Always very kind and straightforward.
I never received a confirmation email of my order, which left me wondering if it went through until I received the "Your order has been shipped" email. That being said, I did receive my order quickly and everything was accurate. Love my new shoes!
The person dealing with us took his time and was very informative. Hopefully my sons enjoy the bike and does not have any issues with it.
The experience from buying online to pickup in store was smooth and efficient.
Although stock availability has been an issue that some folks have complained about during the pandemic, I did not encounter the issue.
Great service and team members
Every time I've gone to sweet Pete's They've always been top notch. Very relatable with top notch service. I;ve been going there for about 7 years or so, and compared to other bike shops the reliability and service for parts has always been on point. Highly recommended. I don't go to any other place. Check them out!
Great service. Brent was awesome.
You always have what I'm after. Although it does help that i check the website for inventory...lol
While your shop was way too busy for the few staff you had out front, Rob did a great job helping us out for my son’s first bike. I shop at Pete’s because he supported the Fern PS fundraiser for many years. Thanks Pete!