based on 2008 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendlier to customers.
Forgot to install my speedometer on my bike.
Computer was down when I dropped my bike off for work, so forgetting part of the order may have been due to this.
Only men working there.
Very dependable. Customer service is outstanding. Pricing is very reasonable.
Excellent service. I was very pleased with the condition of my bike and performance when I got it back
I was in the market for a new Bike. Come into the Clarksville location and was greeted immediately entering the store. I walked around and my questions were answered promptly and professionally. I purchased a new Trek Roscoe 8 and couldn’t be happier.
David was very helpful to me as I was shopping for new road bike shoes. He listened to what I was looking for and my price point and helped me find the perfect shoe.
From end to end just pure customer service excellence! We have been doing business with this world class company for 20+ years and this is why. Our service tech set the standard for customer service excellence! Well done!
The personal interest in my child, the attention to detail, and help making decisions.
great technical support to find all the parts to rebuild a stolen front wheel.
Paul did a great job fixing our elliptical. We love this elliptical and were so happy he could fix it. Paul was efficient, clear on what needed to be done, and was quick!
Thanks,!
Fast, friendly, helpful.
Always friendly service. Someone greets me and asks if I need help.
Great customer service and prices.
Phone personnel gave me enough information I knew best and worst case scenarios for potential bike repairs.
Schellers has a dig selection of bikes and accessories to choose from.
Friendly, knowledgeable staff are there to help educate you so that you can make the best possible decision. They were not pushy, but there to simply answer my questions. Finally, Carter did an amazing job of being patient with me being it had been decades since I purchased a bike for myself. Kudos to the entire staff at Scheller’s!
Brought tire in, was fixed in 5 minutes. Everyone that we have dealt with there has been very friendly, knowledgeable and helpful
They really did a good job and we’re nice and took care of me very well. I will be back.
The people at the counter were friendly and helpful.
Very polite and helpful
Very friendly staff with great knowledge of products! Helped with selection of bike and accessories to customize.
Very good service man. Did a good job and was very courteous.
Quality of products and excellent service and response
Staff have a great knowledge base, can explain their products thoroughly and can discuss brands they do not carry. They are friendly and helpful.
Personable, knowledgeable, & efficient.
Helpful, friendly and knowledgeable.
Give you an estimated time and usually done before then.
I bought my bike in for a repair and the service was great and quick.
Knowledgeable
I was told service would be complete in a few days and they’d give me a call. 1 1/2 weeks later I called and the bicycle service was not complete. At 3 weeks I wen to pick up the bike completed or not.
A big fan of TREK, and the staff are helpful,
Very good products. Very knowledgeable people.