based on 1100 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Great service and results!
Will not come again. Looked all over for what I needed. No response from the two employees working, despite my being the ONLY customer in the store. One was on the phone and the other was working on tire spokes. Then when the person on the phone hung up, he showed me at the counter what I was looking for but then said" I am going upstairs" and disappeared. I have a very bad back and can't stand for more than a minute without pain. I was pacing to relieve the pain. I had to ask the one working on the spokes if he could ring me up. He said " hang on a minute" or some such and I had to wait again until he deigned to ring up my purchase. This was the second time I have been where I received similar bored treatment.
They are always kind and willing to go the extra mile.
Andy and his team are always on point. And the Trek product is outstanding. Thank you again.
My experience with the staff has been wonderful. Knowledgeable and friendly, they were helpful in my wife’s fitting and subsequent bike purchase - especially Andy!
Staff in Clarksville are doing a great job. Service has been excellent and I feel blessed that our community has an amazing place to take our bikes to. Great job
great service
quick service
Personable.
The people who work there are great!!
Great customer service and very knowledgeable about products.
Quality service from Dave. Will schedule him for future service.
Fantastic service at Lexington location on a bike purchase! Nice sale price as well!
The people there are knowledgeable and friendly. They take time to explain important things about our bikes. We are glad we found Scheller's when we moved here 3 years ago.
Fantastic bike shop. We greatly appreciated the service with our rental bikes and helping with pedals, water bottles, bike routes and even getting the bikes loaded into our car. Super fast and courteous.
The guys that work here care to help not just sell products. I needed tires and was going to buy two tubeless at $80 each when my bike wasn’t even capable. They hooked me up with two normal tires for $80 total
My brakes do not function properly and I don't know how to adjust them. .
Without a doubt, customer service is paramount! The staff at Schellers is completely knowledgeable of products and installation! If by the off chance a surprise should appear, it is worked until it is not only satisfied but mastered. The attention to detail and commitment to excellence make Schellers the obvious choice to maximize your riding experience. Thank you for always taking the time!
Prompt service.
Their service is outstanding. The best bike shop in Louisville. Alan Luvin
practice better listening skills to customer.
High quality products, listened to us, worked with us and had us ready to go in about one hour with all of our extras. The entire team was fabulous.
My wife wondered where the bell on her bike went. It was on during the test ride but gone when we took it for a ride tonight.
High quality products with very knowledgeable sales and service teams.
Ability to fit me into their tight schedule
We have bought several bikes, and now 2 ebikes from Scheller's. We especially appreciate the excellent service.
I am very pleased with my buying experience at Scheller's. I called the shop a day before driving down there to confirm that the bike I was interested in was still available. The employee I spoke to was kind enough to put the bike on layaway for me so it would be there when I arrived. Going beyond that, the employee also reached out to me for my saddle height so the bike would be ready to ride after I picked it up. You don't get service like that everywhere. Keep up the great work!
The shoe I found fit nicely and worked perfectly for my biking needs. The service was great I was taken care efficiently and felt respected as a customer.
Excellent customer service! Quality products.
Great customer service!