based on 1100 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service. Staff was awesome
Staff was very helpful and knowledgeable.
Very good customer service. Exemplary. We will always come back for that reason alone.
Service was great trek bike is awesome
Great selection of fitness. Great customer service.
Great customer service. Chill environment but professional.
Scheller's is a nice local store providing comprehensive inventory to support a road cyclist.
Was greeted by a sales person (Robert) shortly after arriving and asking is I needed any help which I did . He showed me several of the types of bikes that I wanted. The bike model I selected as out of stock in the size that I needed at the New Albany location and Robert found one at another location and arranged to have it brought to New Albany.
In addition, Scheller's had all the add-ons that I wanted and installed them for me.
Great customer service
The equipment is top shelf quality and the team is outstanding when it comes to knowledge and service after the sale.
Thanks for taking care of my bikes! I happened to notice that on one of my repaired inner tubes, the new stem is like 2 inches long…it seems really out of place and not the same as my other trek wheel. I can live with it but it makes my bike look a little substandard.
Products are excellent and the customer service is outstanding before, during and post delivery!
Excellent customer service !
Little more stock of gear/parts and bikes on hand.
Amazing customer service. Product quality is top notch.
Quality and product knowledge
Technician gave me good feedback on what they found while working on my bike, the staff are friendly and the service was faster than anticipated which got me back out and training without having to miss many days.
Customer oriented and easy to work with.
They were knowledgeable, timely, and professional. I appreciated the information shared.
Great service. They went above and beyond to fix my problem.
Timely work. Knowledgeable workers. Very friendly and courteous employees.
The best customer service!
I was from out of town visiting the area riding my bike had problem. The shop got me in and out right away quick and got it fixed perfectly.
Always knowledgeable and helpful… great shop!!
Great customer service.
I like dealing with local businesses, especially on large purchases. I did my research on the treadmill that I wanted to purchase and Keith did an excellent job expediting that purchase.
Delivery was not expected for a week or so, but it actually was delivered next day! I am loving it and like knowing that Scheller's not only sells cycling and exercising products, but that they will be there for accessories, future service of my treadmill and appeared happy to answer any questions I may have. The guys who delivered the treadmill and set it up were also professional and friendly. Thanks Schellers!
The knowledge and experience level are high. Excellent service.
Great service!!!
Friendly staff that goes out of their way to keep my bikes in shape.
parts selection and availability