based on 1709 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection on floor, great support from staff. BUT the BIGGEST best thing is you answered the phone and answered questions promptly and helpfully. VERY GOOD! Thank you!
Fast friendly and done right!
Josh was great in steering me to the type of bike I needed at an older guy new to biking. Love my bike. Perfect for what I needed.
I gave an eight because there really is no one for me to recommend to you guys
Knowledge of the sales person Jack
Inventory at hand all the time
We are glad for your helpful staff in Middletown, especially Jesse, thank you!
Very impressed by the prompt and efficient delivery/setup! The two men who were here today are a major reason why I'll think of Schellers for my future purchases. Good job!
Good morning. I think the biggest area for opportunity is to teach the team to listen. Jesse was very good. I'm a fractional COO and deal with small to medium-sized businesses, leadership and communication. I contemplated sending a review, the first two gentlemen just jumped in assuming they knew what we were there for, I know with as many customers you all deal with it gets repetive and its easy to just start going through the motions. My biggest feedback would be to just slow down and listen to your clients. Seek to understand what they are there for before just jumping to a solution. Take care guys.
Great people
Quality Product, Service and Sales. Every product, with intense usage, will eventually require service. It won't fail...but does require that occasional 'tune-up'. Scheller's has the Team and Staff that operate timely, safely, professionally...and communicates every step of the way.
They have a customer for life...!
They do a great job of communicating what they are doing with your bike
Schellers was very knowledgeable and professional from start to finish with our interaction with them. They addressed the problem in a timely fashion and our bike was repaired. I highly recommend them to anyone needing service to their bike equipment.
Quick service!
Product is really good
Service you can’t beat
Friendly
Very helpful
Greg, was very helpful and informative.
I feel that the service is outstanding. Chad Moren has been with the company for decades and is a wealth of knowledge.
The repairs took over 10 days. I called a was told someone was a vacation. Wish I knew that up front. Overall I am happy with the results.
...very professional, and am pleased with my purchase, as have already gone for a ride.
Great team of professionals and great service. My bikes came back from repair looking brand new, and my wife and daughter couldn't believe the difference. Scheller's is the only place I trust for all aspects of bike ownership from purchasing to service and repairs.
Fast, friendly and knowledgeable service!
Friendly and had a sister use her truck to bring Bike in for flat tire and possibly new seat and new hand pump. Fixed me up while I waited and good to go. Told me I could use a tune up. Told very nice bike that was pricey when I bought it but they all need to be looked at from time to time. My question would be do you pick up as I live less than a mile away and fix and then redeliver for a charge?
Keith was amazing. With his help we found the perfect bike for my 13 year old. It made his birthday! Thanks Keith we will be back very soon!
I commute to Lexington & if I ever need any of my bikes serviced, I bring it in to Scheller's. Best shop I've found with polite, knowledgeable & skilled staff. Prices are reasonable & repairs are to notch!
Your products last for years and years. When help is needed you respond very quickly.
Quicker turnaround time
Could not be more pleased with the bike shop. Thank you.
I live a couple hours away from Lexington in an area where there are no bicycle sales and repair shops so when my daughter recommended Scheller's I brought my bike them. I knew nothing of this Trek bike as it had recently been given to me, and it needed new innertubes and I needed some tutoring on how to use the gears.
The sales folks were very friendly and helpful, explained what was needed to fix the bike and the work was done in a timely manner. When I picked it up, an associate helped me understand the gear system, loaded the bike into my car, showed me how to take the front tire off and how to put it back on when I got home. The best offer he made was to call if I had any questions once I got home.
Getting the tire back on was not a problem, but hooking the front brake cables was, so I called the shop and was graciously given step by step instructions as I was talked through the process. I really appreciate the time and patience given while I learned via phone how to put the brakes back together. Thanks guys!
Susie Duncan
Not very friendly helpful to a degree should be happier to see the customers you’d think
Great customer service. Very knowledgable staff. I felt welcome and my questions answered with patience and courtesy and utmost attention. I will definitely recommend this establishment to others and return with any business in the future.